Job Title: Customer Service Representative (BTB)

This is a Hybrid Position with On-Site Requirements in Canonsburg, PA

Job Description

The Owners Relation Agent I will handle a variety of tasks to support landowners and internal departments. Responsibilities include scanning documents into the internal database, creating and monitoring Salesforce accounts/cases, preparing and mailing Change of Address and ACH forms, processing new/revised owner account data, and answering incoming calls on the Owner Relations hotline. The agent will also create and maintain strong relationships with interest partners and industry peers, research owner inquiries related to discrepancies in payments, interests, and settlements, and confirm decimal interests by calculating various interest types. Additionally, the role involves analyzing data to confirm leasehold HBP status, reviewing lease documents to confirm lease terms and other details, and providing assistance to the legal department to resolve claims and civil matters. Other land department responsibilities may be assigned as needed.

Hard Skills

Computer Skills

Document Control

Data Analysis

Lease Document Review

Salesforce Account Management

Soft Skills

Professionalism

Customer Assistance

Strong Relationship Building

Team Collaboration

Job Type

This is a contract position with a duration of 9 Month(s). This is a long term position that will become a direct employee.

Work Site

This is a hybrid position in Canonsburg, Pennsylvania.

Work Environment

Hybrid work schedule - 3 days in office, 2 remote (Canonsburg, PA). 6 weeks mandatory in-person training (no calls allowed during this time). Monday-Friday, 7:30 AM - 4:30 PM.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DEI are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.