Overview

　　Enterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America.

　　National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

　　This full time role would be located at the Tampa International Airport.

　　5405 Airport Service RD

　　Tampa, Fl 33607

　　Compensation: $20/hour based on a 40 hour work week

　　Schedule: 5 day work week with 2 consecutive days off. Specific off days to be determined. Candidates must be available to work nights, weekends, and holidays

　　We offer:

　　Paid time off

　　Employee discounts

　　40 hour per week consistent work schedule

　　Health Insurance

　　Life Insurance

　　Dental Insurance

　　Vision Insurance

　　Retirement savings plan including 401k with matching profit sharing

　　Training and development

　　Responsibilities

　　Meet and greet customers in a professional, friendly, and timely manner

　　Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

　　Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

　　Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

　　Place outgoing calls for callback management, and miscellaneous calls as assigned

　　Assist to assess condition of rental upon return

　　Notify Management of any known customer problems

　　Notify Management of any known vehicle problems and any required vehicle maintenance

　　Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

　　Equal Opportunity Employer/Disability/Veterans

　　Qualifications

　　Must be at least 18 years old

　　High School Diploma or G.E.D. required

　　Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support

　　Must have a valid driver's license with no more than 2 moving violations in the last 3 years.

　　No drug or alcohol related convictions on driving record in past 5 years (DWI/DUI).

　　Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

　　Apart from religious observation, must be able to work at a location that is open 7 days per week and includes weekends, weeknights, and holidays

　　Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.