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Customer Service Rep - 73
Customer Service Rep - 73-March 2024
Ooltewah
Mar 28, 2026
About Customer Service Rep - 73

  Pay Range: Negotiable based on experience

  About Miller Industries:

  Miller Industries makes the coolest, the biggest, and the baddest towing and recovery vehicles in the world! Youve seen our vehicles on such television shows as Highway Thru Hell, Wrecked, and Hustle and Tow. Were extremely proud of the work we do and the quality of product we produce - this is why we hire only the best people. Do you have what it takes to be part of the Worlds Largest Manufacturer of Towing and Recovery Equipment?

  From the beginning weve been innovators; were constantly finding ways to improve our product, grow our company, and make the Miller experience better! At Miller we have your back, youll quickly learn that youre part of something special. When you see one of our towing and recovery vehicles rolling down the road, youll feel pride for the work youre a part of.

  We are currently looking for driven individuals that share our vision. Some of the specific things that sets us apart from the rest include:

  Bonuses (twice a year) based on company and plant performanceRegular performance evaluations and merit increasesTuition ReimbursementProfessional Development programsCareer Advancement opportunitiesFamily Day OutingsFree on-site Annual Health and Wellness Screenings40 hours annually of paid sick time in addition to other PTOOvertime availableSummary:

  Responsible forresponding to calls and emails from Miller distributors and retail customers about parts information, repairs and technical support.

  Essential Duties and Responsibilities:

  Recommend products or services to fulfill customer needs.Research and resolve complaints to ensure customer retention and satisfaction.Troubleshoot and recommend solutions for field issues.Work with engineering to resolve quality issues.Exceptional communication skills aimed at resolution and handing problems proactively.Other duties may be assigned.

  Qualifications:

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Education and Experience:

  High school diploma or general education degree (GED); or 4+ years related experience and/or training; or equivalent combination of education and experience.Must be familiar with Miller manufacturing processes.Must be familiar with major components and operating systems used on Miller products such as hydraulics, electrical/control systems.Must have knowledge of commonly used concepts, practices and procedures within the towing and recovery industry (Miller Product Knowledge).Must be familiar with Microsoft Office Suite such as word, excel, and outlook.Must be familiar with the Windchill and LN system.Benefits: (Beginning on 91^st^day of employment unless stated otherwise)

  Medical InsuranceDental InsuranceCompany Matched 401(k)ADandD, Disability and Basic Life - no cost to you!Tuition ReimbursementProfessional Development programsCareer Advancement opportunities9 paid holidays each yearPaid Vacation40 hours annually of paid sick time

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