customer service rep.

　　fredericksburg , virginia

　　posted january 18, 2024

　　job details

　　summary

　　$18 - $22 per hour

　　temp to perm

　　high school

　　category production occupations

　　referenceAB_4447903

　　job details

　　A well known industry leader in manufacturing is looking for some highly enthusiastic Customer Service Reps to join their team. Hollinger Metal Edge is the leading supplier of archival storage products for government and institutional archives, historical societies, museums, libraries, universities, galleries and private collectors! Interested in being a part of an established team? Have at least 1 year of experience? Apply now to discuss the role in detail.

　　salary: $18 - $22 per hour

　　shift: First

　　work hours: 8 AM - 4 PM

　　education: High School

　　Responsibilities

　　This is not a remote job

　　Manage large amounts of incoming phone calls

　　Generate sales leads

　　Identify and assess customers' needs to achieve satisfaction

　　Build sustainable relationships and trust with customer accounts through open and interactive communication

　　Provide accurate, valid and complete information by using the right methods/tools

　　Meet personal/customer service team sales targets and call handling quotas

　　Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

　　Keep records of customer interactions, process customer accounts and file documents

　　Follow communication procedures, guidelines and policies

　　Take the extra mile to engage customers

　　Skills

　　Customer Service

　　Customer support

　　Basic Computer Skills

　　Telephone Etiquette

　　Active Listening

　　Client Service

　　Customer Relations

　　CUSTOMER ORDERS/SALES

　　Customer Relationship Management

　　Qualifications

　　Years of experience: 2 years

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　FH

　　felesha holmes

　　+1 540 548 1168 (tel:+1 540 548 1168)

　　[email protected]