Customer Service Rep

　　Apply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=529997&lJobSourceTypeID=796&sLanguage=en-us) Job no: 529997

　　Work type: Staff Full-Time

　　Location: Main Campus (Gainesville, FL)

　　Categories: Office/Administrative/Fiscal Support, Dentistry

　　Department: 34010302 - DN-CHART ROOM

　　Classification Title:

　　Customer Service Rep

　　Job Description:

　　UF, College of Dentistry is seeking a Customer Service Rep. The Customer Service Rep in this position in Dental Records/Patient Registration is required to be cross trained with dental records needs and patient registration and able to fill in on the switchboard and the screening clinic, both administratively and clinically.

　　Patient Services’ responsibilities include registering patients for about 1/3 of the College. This entails preparing for the day’s new patients’ appointments, gathering all demographic information, IDs, insurance information and procuring the necessary consent forms. It requires verifying appointment information and directing patients accordingly. Responsible for logging use of wheelchairs and sign stands. This position requires knowledge of HIPAA and Red Flag rules and adherence thereof.

　　Move charts from shell to Axium.

　　Provide coverage for switch boards in dental records as needed.

　　Ascertain patients have been picked up and lobby is tidy at all times.

　　This position requires the need to comply with various projects that come on a timely basis. Other duties as assigned.

　　Expected Salary:

　　$15.00 per hour

　　Benefits: The University of Florida offers low cost State Health (https://www.mybenefits.myflorida.com/health/health_insurance_plans) plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

　　Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

　　UF provides a variety of leave programs including vacation, sick leave, 10 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24 month period.

　　UF Employees are also eligible for the GatorPerks discount program (https://benefits.hr.ufl.edu/gatorperks/) , which provides big savings at various business and retailers!

　　Explore UF’s plethora of benefit options here: TEAMS Benefits (https://benefits.hr.ufl.edu/my-benefits/explore/eligibility/teams-usps/)

　　Minimum Requirements:

　　High school diploma or equivalent and one year of experience.

　　Preferred Qualifications:

　　Ability to communicate effectively, orally and in writing.

　　Skill to use computer effectively.

　　Able to take instruction from supervisor(s) and carry to satisfactory completion.

　　Able to understand and apply rules, priorities, policies and procedures to daily/overall work schedule.

　　Ability to establish and maintain good work relationships with faculty, staff and students.

　　Special Instructions to Applicants:

　　In order to be considered, you must upload your cover letter and resume.

　　Application must be submitted by 11:55 p.m. (ET) of the posting end date.

　　This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

　　Health Assessment Required:Yes

　　Advertised: 18 Jan 2024 Eastern Standard Time

　　Applications close: 01 Feb 2024 Eastern Standard Time