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Customer Service Engineer
Customer Service Engineer-February 2024
Burgess Hill
Feb 10, 2026
About Customer Service Engineer

  Date Posted:

  2024-01-22

  Country:

  United Kingdom

  Location:

  Rockwell Collins UK Limited, Edward Way, Burgess Hill, RH15 9UE

  Position Role Type:

  Unspecified

  We are currently seeking to recruit a Field Service Installation Engineer with an Electronics / Electrical background for our Flight Simulator Display Projection Systems. This position entails extensive international travel, therefore the successful candidate should be able to travel without restriction.

  Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

  Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond?

  At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionised systems for specialised aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow.

  Are you up for the challenge? Join our mission today.

  Primary Responsibilities:

  Candidates can expect up to 75% of their time to be spent on multiple international sites.

  Typical installations last three to four weeks but occasionally six weeks or more as determined by the schedule.

  Demonstrate the system performance to Aviation Certification Authorities and resolve any issues in order to achieve “Ready For Training” qualification.

  Provide post delivery technical support in co-ordination with the Customer Services team.

  The role may include weekend work and weekend travelling as required by project schedules which does not attract additional compensation.

  Work at all times in accordance with health and safety regulations and procedures.

  Prepare the site in readiness for the installation including Risk Assessments, unpacking and auditing the shipment.

  Install and commission the display system.

  Commission the system for optimum performance.

  Undertake on-site testing and demonstrate the system performance including the Final Acceptance Testing with the customer.

  Raise Engineering Change advice and requests as appropriate.

  Complete the necessary project documentation and handover of deliverable documentation.

  Prepare and weekly site visit reports.

  Submit time records and expense records weekly.

  Basic Qualifications:

  HNC or equivalent in electronics/electrical engineering or equivalent experience.

  Competent in use of LAN Networks and Windows applications.

  Able to understand Engineering Drawings and BOM’s.

  Able and willing to drive internationally.

  To be of good health, self-sufficient and confident.

  Ability to work at height from elevated work platforms such as scissor lift, scaffold tower and platform ladder.

  Good eyesight and colour vision.

  Good written and communications skills.

  Competent in the use of Microsoft Office tools such as Outlook, Word & Excel.

  Preferred Qualifications:

  Preference will be given to candidates with simulation industry experience of installing and aligning projectors and image generators.

  Preference will be given to candidates with experience of installing and commissioning commercial projection and display systems for conference centres, entertainment venues or educational venues.

  We have an initiative to cross train our FSE’s so that we have increased resource allocation options during peak demands. Although we are targeting this as an electronics/electrical engineer, we would like the successful applicant to have the expectation that they may be asked to provide support to a mechanical installation during peak demands.

  What we can offer you:

  Competitive Salary

  Private Medical Insurance

  Health & Wellbeing Cash Plan

  Fantastic Pension Scheme which operates as a 2:1 match up to 10%

  Life Assurance

  25 days vacation plus bank holidays plus the ability to buy/sell 5 days per year

  Flexible working

  Employee selectable top up benefits

  And so much more!

  Diversity and Inclusion Statement:

  Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities.

  WE ARE REDEFINING AEROSPACE.

  At Collins, the paths we pave together lead to limitless possibilities. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

  Apply now and be part of the team that’s redefining aerospace, every day.

  Collins Aerospace, in accordance with our 'Baseline Security' requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency. ​

  RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

  Privacy Policy and Terms:

  Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

  Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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