Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your role and responsibilities

Send out the vendor registration invitations from dedicated client platform

Contact and follow up with vendors by means of email or calls

Enter the vendor data into client procurement platform on behalf of the vendor

Provide support in new supplier registrations or extensions

You will provide support in new supplier setups or extensions and interface with clients and suppliers on payment issues

Keep track of project status

Receive help requests from the client and suppliers, provide support in designated language(s), follow call quality standards to conduct call, provide a follow-up call to the client with a status if the problem is not fixed within 48 business hours

If question, provide ‘how do I’ (walk through) application or status support

If problem, gather all relevant problem information to be included in problem report generation and escalation to the appropriate Level2 contact

Create a call log for every help request during incoming call or upon email task id monitoring to insure accurate contact information is obtained and problem/question is accurately documented

Consult knowledge database, teamroom for guidance in responding to client’s questions

Review requisition requirements, perform requisition verification

Work efficiently with requester/client and suppliers for additional information or any questions

Interface with clients and suppliers on payment issues

Ensure audit readiness of all purchasing documents

Work with Supply manager and management

Working knowledge of SAP Ariba

You will review requisition requirements, enforce category directives and approve for automated purchase order generation or create order manually

Knowledge of all client specific processes and procedures

You will act as subject matter expert in end to end purchasing processes

You will liaise with requesters/suppliers/category managers for additional information or any questions

You will provide guidance for client specific processes and procedures, including the procurement policy and the execution of category strategies

Required technical and professional expertise

Strong communication skills and fluency in English

Team player attitude with attention to detail and quality driven approach

Strong time management and prioritization skills

Skills to ensure high client and stakeholder satisfaction

Demonstrated understanding of how to translate business requirements into Procurement operations or specifications with best value and customer service in mind