Exciting Opportunity for a Customer Service Coordinator

　　We are seeking a Customer Service Coordinator, to process incoming enquiries from customers in Europe and assign to the relevant team or individual for action. As part of this role, you will check and verify the origin and nature of the request and completeness of information provided to enable efficient turnaround of responses. The role also includes verifying customer account details, creating new accounts and ensuring customer satisfaction through timely handling of enquiries and resolution of delays in quote turnaround.

　　Who are we?

　　Howden is a leading global engineering business who focus on providing mission critical air and gas handling products to our clients, helping them to increase their environmental and operational efficiencies. We recognise the value of people and truly believe that by working together, aligned to a common purpose, we all have the opportunity to grow, learn and make a difference.

　　What Needs To Be Done?

　　Play an integral part in establishing the European Service Desk function by supporting the team and role creation.

　　Collaboratively work with colleagues and teams in Howden to enhance customers’ experience and increase level of service to customers.

　　Navigate and control the enquiry desk to secure timely handling of RFQs

　　Be the custodian of the escalation process of unprocessed enquiries

　　Secure data quality and proper handling of new accounts created

　　Manage and secure daily – key performance indicators are tracked and actioned.

　　Efficiently process all customer’s and channel partner’s enquiries via web, email, phone and written correspondence, within a defined period from receipt to assignment

　　Communicate professionally and timely with all customers, both internal and external

　　Maintain close working relationship with Sales Managers, inside Sales & Proposals teams, Sales Channel Partners and customers, to improve the service provided to them.

　　To be successful you must have …

　　Relevant business background in sales or customer service

　　Understanding of market, products, service offerings and customer base in industrial process handling equipment

　　Ability to follow processes and identify innovative ideas for improvement

　　Ability to create and maintain strong relationship with customers and colleagues

　　High standards on moral and ethics, integrity is continuously apparent

　　Strong interpersonal skills – active listener, clear and concise communicator (both oral and written), good collaboration skills

　　Ability to adapt and work in a fast-paced environment while producing quality work

　　Ability to work on multiple tasks, potentially with conflicting time constraints

　　Proficient in Microsoft Office Products

　　Comfortable navigating the internet

　　Fluent English language (verbal and written)

　　It’s a bonus if you have (but not essential) ..

　　Experience in using Customer Relationship Management (CRM) tools and reporting dashboards

　　Experience in an aftermarket business preferably for engineered equipment and products, as well as services, direct or through channel partners

　　Bachelor’s Degree in a technical or business area or equivalent experience

　　In Return, we offer a range of fantastic benefits:

　　A flexible and supportive work environment.

　　A competitive salary.

　　Generous holiday entitlement package.

　　Howden Pension Plan with Scottish Widows.

　　Healthcare cash plan with Healthshield.

　　Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing.

　　Group Life Assurance plan at 3x salary.

　　Group Income Protection plan.

　　Opportunity to be involved in our ESG ‘Bright Future’ initiatives – STEM ambassador & volunteering.

　　Dedicated Help@Hand Service – Free Counselling, Physiotherapy, financial support etc.

　　Training & Development Opportunities.

　　Enhanced Maternity, Paternity, shared parental and adoption leave pay.

　　Interested? We would love to hear from you! Please follow the link to our website to apply.