Home
/
Customer Service
/
Customer Service Department Manager on Deck
Customer Service Department Manager on Deck-November 2024
Hendersonville
Nov 4, 2025
ABOUT KROGER
The Kroger Family of Companies bring quality food and community support to locations all across the United States.
10,000+ employees
Consumer Goods & Services, Food & Beverage
VIEW COMPANY PROFILE >>
About Customer Service Department Manager on Deck

  Company Name: Kroger Stores

  Position Type: Employee

  FLSA Status: Non-Exempt

  Position Summary

  Complete a 4-12 week program (internal 4-6, external 8-12) in preparation of being assigned a department manager position. Travel within the division to train and provide relief. Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and monitor/control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Customer Service operations. Embrace full, fresh & friendly and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

  Essential Job FunctionsCollaborate with associates and promote teamwork to help achieve company/store goalsEstablish performance goals for department and empower associates to meet or exceed targetsDevelop adequate scheduling to manage customer volume throughout hours of operationAdhere to all local, state and federal laws, company guidelines, and food safety regulationsCreate an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the storeDevelop and implement a department business plan to achieve desired resultsCreate and execute sales promotions in partnership with store managementInform and educate department associates about current, upcoming and special in-store promotions; stay current on present, future, and seasonal adsPrepare and submit seasonal critiques for the sales and merchandising supervisor, implement period promotional plan for departmentMaintain an awareness of inventory/stocking conditions; note any discrepancies in inventorySchedule daily, weekly and monthly price changes by updating shelf tags and promotional signsPlan, organize and supervise the inventory process; monitor/control expenses for the departmentTrain department associates on inventory/stocking and Computer Assisted Ordering (CAO)Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained; reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store managementPractice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repairReport all safety risks or issues, and illegal activity, including robbery, theft or fraudSupervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reportsMust be able to perform the essential job functions of this position with or without reasonable accommodation

  Minimum Position QualificationsBasic math skills (i.e., counting, addition, and subtraction)Excellent oral/written communication skillsAbility to handle stressful situations

  Desired Previous Experience/Education High School Diploma or GED

  Education Level: High School Diploma/GED Desired

  Required Certifications/Licenses: None

  Position Type: Full-Time

  Shift(s): [[mfield4]]

  Regions: South

  States: Tennessee

  Keywords:

  Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

  Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

  Posting Notes: TN || Goodlettsville || 123 Northcreek Blvd || 37072 || Kroger Stores || None || Customer Service || Employee || Non-Exempt || Full-Time || None

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
(USA) Patient Access Representative - WM Health
Position Summary... What you'll do... Walmart, the Fortune #1 Company and the nation's largest private employer, is helping people save money and live better, healthier lives. We strive to be a cente
Senior Enterprise Support Engineer
Our Support Engineering teams practice a follow-the-sun methodology. Atlassian supports remote or hybrid work in our Sydney office. We're able to hire eligible candidates for this role who are based
Member Service Representative (Full-Time) - Radcliff
Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate I
Customer Service Agent (Level 1)-8
Job Title Customer Service Agent (Level 1)-8 Job Description Customer Service Agent (Level 2) - Backoffice Administration Our Customer Service Agent is responsible of Carrying out general activities
Senior Technical Support Engineer
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else ca
Member Service Representative (Part-Time) - Twentynine Palms
Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate I
Customer Service Associate (Full Time)
About Grainger Grainger is North America's leading B2B distributor of maintenance, repair, and operating supplies and related services. Our purpose is to keep the world working, which is why more tha
Data Center Customer Operations Engineer
Data Center Customer Operations Engineer Equinix is the world's digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and ne
Customer Service Representative
Job Title Customer Service Representative Job Description Customer Service Representative As our CSR, you have the opportunity to be the first point of contact for external and internal customers as
Large Enterprise Account Executive
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved