Customer Service Consultant

　　WPS, a subsidiary of WEC Energy Group, is seeking a Customer Service Consultant in our Two Rivers, Wisconsin location.

　　Pay & Benefits:

　　Starting pay is $33.93 and offers regular increases per the bargaining agreement. Benefits include:

　　Medical/Dental/Vision Plan

　　401K Plan

　　Paid Time Off

　　Paid Holidays

　　Job Summary

　　The Customer Service Consultant acts as a primary point of contact for customers by proactively and reactively responding to the service needs of residential and small commercial gas and electric customers. This position is responsible for maximizing business opportunities with customers. This individual needs to consistently meet and exceed customer expectations in each customer contact.

　　Job Responsibilities

　　Develop and Maintain Customer Relationships

　　Contact, establish, and maintain relationships with both new and current customers to discuss their wants, needs, and service concerns to retain their business.

　　Coordinate installation with internal and external resources.

　　Work with customers, developers, and contractors to establish new and expanded service, make proactive “touch-point” contacts.

　　Proactively manage customer contact and expectations for service delivery by identifying and resolving potential issues to timely completion.

　　Proactively manage internal company work requests by identifying and resolving potential issues to timely completion.

　　Respond to customers through multiple channels; call, email, fax, mail or face-to-face.

　　Communicate new, relocation and upgrade service information to customers & contractors.

　　Follow company policy/procedures to capture all relevant customer information.

　　Work Management

　　Create, run and maintain queries in the work management system.

　　Update job tasks as required.

　　Process information updates.

　　Follow-up on job requirements (inspections, ready for service cards, signed sketches, permits, ROW, payments, lighting contracts, etc.).

　　Maintain Quality Service

　　Follow distribution standards, company policies, and procedures.

　　Provide necessary support for customer restoration efforts and gas emergencies.

　　Minimum Qualifications

　　Associates Degree or equivalent Armed Forces training.

　　3+ years of customer service experience and/or customer relations related experience.

　　Preferred Qualifications

　　Delivery of customer service and sales, including inbound/outbound calls is preferred.

　　Customer related experience in one of the following areas: utility, construction, industrial, or commercial is preferred.

　　Experience in negotiating with customers and dealing with difficult situations is preferred.

　　End Date: 02/02/2024

　　We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

　　Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm)

　　WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

　　EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm)

　　Location:

　　Two Rivers, WI, US, 54241-0236

　　Company: Wisconsin Public Service (WPS)

　　Req ID: 3693