8957BRCompany Summary:As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:8957BRExternal Job Title:Customer Success ManagerPosition Responsibilities: Responsibilities include, but are not limited to the following:

　　Telephone and computer sales management of existing customers for a specific territory, with emphasis on total customer coverage, customer retention, and team achievement

　　Sell service and subscription renewals, and other services as appropriate to customer requirements

　　Investigate possibilities of add-on offerings

　　Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer’s need

　　Provide expertise on the Deltek solution and highlight key features and functionality allowing the customer to execute their objectives, offering solutions to critical problems for your customer’s issues and needs.

　　Develop a trusted advisor relationship with customer such that all Deltek actions are closely aligned with the customer’s business goals and strategy

　　Conduct on-going account reviews to communicate best practices

　　Drive usage and adoption in a directive manner through on-going usage reviews and account performance planning, engagement with multiple levels/teams within the customer organization, establishment of best practices and development of end-user outreach initiatives

　　Maintain knowledge of current products and pricing appropriate to closing sales

　　Utilize sales skills proficiently to optimize sales closures and minimize sales cycles

　　Provide regular reporting on account status, issues, forecasts, activity. Proactively monitor and report on customer usage and success to internal teams

　　Work with other departments, such as Sales, Services, Support, Business Operations, and Finance, in a professional and collaborative manner

　　Performs other duties as assigned

　　Work Location:Philippines, Makati City Qualifications:

　　2+ years of experience in sales, a customer service field, or equivalent experience

　　Excellent sales, customer service and relationship development skills

　　Excellent time management and organizational skills.

　　Strong computer and internet skills, including MS Office, internet research

　　Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales

　　Strong interpersonal skills with ability to adapt to varying situations and personalities

　　Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others’ ideas

　　Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing

　　Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage

　　Travel Requirements:NoApplicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!