Home
/
Administration and Office
/
Customer Service Assistant Manager
Customer Service Assistant Manager-May 2024
Cincinnati
May 2, 2025
ABOUT KROGER
The Kroger Family of Companies bring quality food and community support to locations all across the United States.
10,000+ employees
Consumer Goods & Services, Food & Beverage
VIEW COMPANY PROFILE >>
About Customer Service Assistant Manager

  Company Name: Kroger Stores

  Position Type: Employee

  FLSA Status: Non-Exempt

  Position Summary:

  Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

  Essential Job Functions:

  Promote trust and respect among associates. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Assist with monitoring and control supply expenses for the department. Assist with managing cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Assist with creating and execute budgets and scheduling of labor in partnership with store management. Assist in the development and implementation of department action plans to achieve desired results. Collaborate with Front-end associates and promote teamwork. Display a positive attitude. Stay current with present, future, seasonal and special ads. Adhere to all food safety regulations and guidelines. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Adhere to all local, state and federal laws, and company guidelines. Must be able to perform the essential functions of this position with or without reasonable accommodation.

  Minimum Position Qualifications:

  Ability to handle stressful situations Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Retail or Customer Service experience

  Desired Previous Job Experience:

  High school diploma or equivalent Management experience Second language (speaking, reading and/or writing)

  Education Level: None

  Required Certifications/Licenses: None

  Position Type: Full-Time

  Shift(s): Day; Evening

  Regions: Midwest

  States: Ohio

  Keywords:

  Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

  Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

  Posting Notes: OH || Cincinnati || 5910 Harrison Ave || 45248 || Kroger Stores || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
PA to UK Chairman's Group
ABOUT SOTHEBY'S Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Synonymous with innovation, Sotheby’s promotes access, connoisseurship and preservation of fine a
Associate Portfolio Executive
Join us as an Associate Portfolio Executive and begin learning and building your customer portfolio as part of an accelerated training track, ensuring service delivery aligns with customer commitment
Assistant to Sales Professional
At the Tom James Company, an Assistant supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry.  An Assista
Supervisor, Technical Support
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)
Customer Service Manager
Job Description Summary All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of clai
Senior Manager Facilities Operations Services
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potenti
Administrative Coordinator
Overview The Administrative Coordinator will assist senior leadership in being their best for their teams and the greater Chick-fil-A business through administratively minded tasks. This role will be
Group Executive Assistant
About the Role Improving and extending people's lives is what we do. It's our purpose, our calling - the summit we're always striving to reach. But doing this consistently, at scale, for people aroun
Authorization Specialist
The Opportunity Homecare Homebase is searching for a Home Health and Hospice Authorization Specialist who will be responsible for complete and accurate oversite of the HCHB authorization process and
Executive Assistant & Facilities Coordinator
Hearst Service Center is seeking an experienced Executive Assistant and Facilities Coordinator to the Vice President and Director of Financial Shared Services in Charlotte, NC. This position is a hig
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved