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Customer Service and Research Intern - 105823
Customer Service and Research Intern - 105823-March 2024
Scranton
Mar 30, 2026
About Customer Service and Research Intern - 105823

  Customer Service and Research Intern - 105823

  DESCRIPTION/RESPONSIBILITIES:Primary RoleThis operations internship experience will introduce you to the exciting career opportunities in the water and wastewater field at Pennsylvania American Water.The successful candidate will: Learn firsthand how water utilities support communities and provide resiliency and sustainability, Work with a team of professionals to provide administrative, analytical and/or technical support pertaining to routine day-to-day operations for a department and/or functional area.

  Key Accountabilities * Provide support to operational staff. * Assist in preparing and maintaining files, records, drawings, reports, maps, charts, budgets and other data related to engineering and construction projects. * Assist in the preparation and review of technical reports, cost estimates and budgets. * Enter data and perform analysis in information systems. * Assist in preparing, analyzing and evaluating reports on a wide variety of items including variances related to specific department work processes, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc.

  Knowledge/Skills * Detail oriented to conduct thorough analyses and evaluations, render and implement timely decisions and recommendations. * Ability to work independently and manage time across multiple projects and deadlines. * Ability to seek input/feedback and coordinate with staff. * Good communication skills. * Good working knowledge of computer programs, databases and software to support specific assignments. * Demonstrated organizational and administrative skills. * Good analytical and problem-solving skills. * Strong verbal and written communication skills.

  Experience/Education * Enrollment in an Engineering, Environmental, Science, and/or Business undergrad degree program or relevant program from an accredited school. * Minimum of 2 years of completed course work.

  Other Requirements * Valid Driver's License and ability to pass motor vehicle background check. * Must be able to submit pre-employment background check.

  Compensation * $18.00/hour

  Competencies * Champions safety * Customer obsessed * Cultivates innovation * Nimble learning * Drives Results * Collaborates

  Join American Water... We Keep Life Flowing ™

  American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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