JOB REQUIREMENTS: SUMMARY: The Customer Service Representative (CSR) isthe go-to point of contact for our customers, handling all aspects ofadministrative and production-related requests with prompt follow-up andcommunication. You will work closely with our purchasing and productionteams to plan production to meet customer demand. The CSR understandsand defines the customer\'s needs and expectations including productionspecifications, volumes, and delivery dates. The CSR serves as liaisonbetween customers and operations. ESSENTIAL DUTIES AND RESPONSIBILITIESDevelops relationships based on openness, trust and mutual respect. TheCSR is an advocate for the customer making timely decisions and actingon the issues at hand with urgency. Updates customers with daily orderstatus including posting in customer portals. Provides productionhistory, receipts, shipments, inventory verification/levels, rejects andslow movers when requested or required for month end reporting.Responsible for creating and entering customer orders with accuracy andcompleteness based on customer requirements including quantities,specifications, dates required, and pricing when purchase orders arereceived. Collaborates with SP scheduling when necessary to ensure thatcustomer production and delivery needs are met. Identifies customerissues or opportunities for improvement. Collects and analyzes data tohelp understand or support root cause analysis. Participates withfunctional areas to help determine viable solutions. Obtains allrequired information for quotes including specific process notations,quantities and quality requirements. Builds estimate in the goal toolfor each newly quoted item. Confers with Account Manager for approval ofprices. Creates estimate based on approved pricing, information obtainedfrom customers and internal estimating model. Sends estimates tocustomers as required and supports sales including follow up.Coordinates the production of samples/prototypes as necessary forcustomers. Organizing Handoff and Start Up meetings ensuring efficientand complete transfer of order, item, and any other customer needs.Builds engineering masters and Bill of Materials (BOM) for all newparts, including components, source, and finished product to aid increating current and future work instructions. With customer needs inmind and in support of operations personnel, verifies the accuracy ofcurrent work instructions when orders for new items are received.Creates ship orders for client finished goods verifying finished productinventory levels meet necessary quantities required. Enters shipmentinformation into customer shared documents and works with carriersassigned to the shipments. Approaches work design and job responsibilitywith a quality and continuous improvement mindset. Perform all otheroffice and customer service duties as assigned. QUALIFICATIONREQUIREMENTS: Exposure to ERP systems Advanced computer skills in excel,word and power point Proven experience in a customer service role withina manufacturing production environment (preferred) Strong organizationaland project management skills Excellent communication andproblem-solving abilities Proactive, solution-focused mindset Ability tomultitask and prioritize effectively Experience working with purchasingand production teams EDUCATION and/or EXPERIENCE: Associates degreerelated to Customer Service from technical school or equivalent of threeyears of Customer Services experience within an office manufacturingsetting. Salary: From \$19.00 per hour ***** OTHER EXPERIENCE ANDQUALIFICATIONS: Associates degree related to Customer Service fromtechnical school or equivalent of three years of Customer Servicesexperience within an office manufacturing setting. *****APPLICATION INSTRUCTIONS: Apply In Person: I-43 Business Center ServicesPlus 1001 Discovery Rd Green Bay, WI 54311 Mail a Rsum: Servi es PlusAttn: HR 1001 Discovery Rd Green Bay, WI 54311 E-Mail a Rsum:[email protected] Apply Online: www.servicesplus.com Fax a Rsum:920-469-5224