Job Title

　　Customer Service Agent (Level 1)-18

　　Job Description

　　Customer Service Agent

　　To succeed in this role, you'll need a Take inbound customer service calls and provide accurate, satisfactory answers to Dental Professional questions and concerns. Take ownership to determine customer's requirements and recommend appropriate solutions. Effectively multitask while engaging with customers on the phone by properly utilizing resources and tools to drive a one call resolution. Enter orders accurately and efficiently utilizing our order entry tool and applications. Properly upsell and cross sell products. Effectively complete warranties, exchanges and returns in a timely manner. Properly process account payments including credit and debit memos submissions. Properly de-escalate situations involving dissatisfied customers, offering assistance and support towards an acceptable resolution through effective questioning and troubleshooting. Properly utilize tools and resources and stay abreast of updates and information to complete daily work tasks. You're the right fit if:

　　You have an associate degree or equivalent combination of education and or relevant business experience preferred2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, SalesForce) & Quality Management systems (ICS Control, SOX etc.) preferred.Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customersAbility to think critically, demonstrate "outside the box" thinking, and meet time sensitive deadlines for customers and resolution of escalated issuesComfortable working in a fast-paced, deadline driven collaborative team environment. US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

　　Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Nashville, TN

　　About Philips

　　We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.Learn more about our business .Discover our rich and exciting history. Learn more about our purpose. Read more about our employee benefits .If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

　　Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

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　　Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.