Customer Service Advisor with Lithuanian, Latvian or Estonian - Social Media

　　Req ID#: 379685

　　Sofia, Bulgaria, BG

　　Job Description:

　　About Us

　　Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

　　For one of our projects we are looking for a customer service advisor who will be ensuring to resolve a wide variety of consumer queries via social media platforms.

　　Description

　　The role:

　　Respond to and resolve a wide variety of consumer queries by various social media platforms;

　　Provide customers with advice and information regarding clients' products and services;

　　Carry out customer inquiries in timely and correct manner by predefined rules when escalation is needed;

　　Understand customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators.

　　Requirements:

　　Has very good command of Lithuanian, Latvian or Estonian(C1)and English (at least level B2);

　　Knowledge of more than one of the required languages will be considered an advantage;

　　Experience in a contact center or customer facing role is beneficial;

　　Can adapt quickly to changes in products, process and technology;

　　Has good knowledge of social media platforms and communication;

　　Has good computer literacy.

　　We offer:

　　Competitive remuneration scheme;

　　Social package including: additional healthcare insurance, gift vouchers, sport card discounts;

　　To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;

　　Opportunities for a long-term professional career;

　　Entitlement to company internal training and development accordingly global standards;

　　Work at home opportunity.

　　The recruitment process is entirely REMOTE.

　　We are looking forward to receiving your application!

　　By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever™.

　　Job Segment: Social Media, Media, Marketing, Customer Service