Customer Service Advisor

　　Description

　　We are looking for a talented CUSTOMER SERVICE ADVISOR to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in MIDDELBURG, MPUMALANGA, SOUTH AFRICA .

　　In this role, you will make an impact in the following ways : Provide expanded assistance to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision. Document customer inquiry information within appropriate Cummins systems. Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel (Chat/Email/Phone). Resolve non-routine customer issues through Cummins processes, systems, and practices. Escalate complex issues providing documentation through process. Aid improvement projects intended to improve customer experiences and organizational goals. Qualifications

　　To be successful in this role you will need the following : High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Requires significant previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Excel / MS Windows skills. Job SERVICE

　　Primary Location South Africa-Gauteng-Johannesburg-South Africa, Middelburg, DBU Kilo Street

　　Job Type Experienced - Exempt / Office

　　Recruitment Job Type Office

　　Job Posting Oct 10, 2023, 7:48:01 AM

　　Unposting Date Ongoing

　　Organization Distribution Business

　　Role Category Hybrid - Potential for Partial Remote

　　Relocation Package Ineligible

　　Req ID: 230008HL