Job Description

　　nsight Global is looking for a Client Service Advisor to join one of the big 5 banks in downtown Toronto. This is a hybrid role that requires a minimum of 2 days per week in the downtown Toronto office. The successful candidate will be responsible for covering a general mailbox and phone line that internal and external clients send requests to and assisting these requests by then delegating them to other teams.

　　The successful candidate with also be responsible for addressing these inquiries by creating cases, generating professional correspondence, identifying transactions, creating tickets, and following up on the status of existing tickets to successfully resolve these inquiries. The candidate will primarily use MS Outlook and ServiceNow ticketing system

　　Skills and Requirements

　　1-3 years of relevant customer service experience

　　Excellent communication skills in English, both written and verbal (e-mail and calls)

　　Banking experience is a must

　　Strong organizational skills

　　Professionalism and customer etiquette via e-mail and phone

　　Works collaboratively with team members null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].