LGG INDUSTRIAL

　　LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

　　We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

　　Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com

　　ABOUT THIS OPPORTUNITY

　　Role Profile

　　Position: Customer Sales & Service Representative

　　Job Location: Benicia

　　Job Type: Full-Time

　　Status: Non-Exempt

　　Summary of the Role

　　The function of the Customer Sales and Service Representative is to provide direct support to the Branch Operations Managers and Sales Representatives in the ongoing development of existing and prospective ERIKS NA customers to ensure that the Branch is able to meet its growth targets.

　　Responsibilities

　　Must maintain 100% commitment to safety policies and procedures.

　　Partners with Sales Representatives to provide sales quotes

　　Processes incoming inquiries into company sales system

　　Quotes customers using working knowledge of product

　　Successfully achieves budgeted Branch sales goals

　　Assists A/R personnel in creating and establishing new accounts and follows up on collections

　　Coordinates with Sales Representatives and Branch management to keep account activities updated

　　Monitors delivery date commitments and expedites where appropriate

　　Monitors customer specific inventory for sales order fulfillment

　　Builds and maintains strong internal and external relationships

　　Provides technical/service support to account management, branch management and internal and external customers

　　Skills and Abilities

　　Possess excellent customer service skills

　　Ability to interact with customers and team-members in a professional manner

　　Ability to work independently and prioritize responsibilities

　　Must have excellent communication skills, both oral and written

　　Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure

　　Must be able to perform calculations using whole numbers, fractions and decimals.

　　Basic computer skills including MS Word, Excel, internet and email

　　Must be able to successfully utilize the company software

　　Minimum Qualifications:

　　18 years of age or older

　　Minimum of 1 year Business to Business Customer Service Experience

　　High School Diploma or Equivalent

　　Basic computer skills including MS Word, Excel, internet and email

　　Ability to perform basic math

　　Ability to work overtime, as required

　　Preferred Qualifications:

　　1-3 years of customer service experience in industrial distribution

　　Previous experience utilizing an ERP system

　　Product knowledge in hose, gasket and conveyor systems a plus

　　Total Rewards

　　Competitive compensation plan

　　Health Benefits: medical, dental, vision, short term and long-term disability

　　401-k with company match

　　Paid time off

　　Salary Range: $42856 - $64,284

　　Equal Opportunity Employer

　　We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status.

　　Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.

　　We will be accepting applications for this role through 2/19/ 2024.