Within CX, our program managers are key. They guide the new world class products and technologies crafted by our development teams into our customer’s production environments, ensuring outstanding relationships with our customers.

　　Responsibilities include:

　　Lead and manage end-to-end program delivery by delivering on contractual requirements, revenue and profitability targets while maintaining an excellent customer experience

　　Ensures accurate Scope and Change Management processes are adhered to, leads change management handling between customer, partner & account teams

　　Identify project staffing requirements, drive staffing across Cisco CX functions and coordinate project stake-holders to drive delivery excellence by delivering target cost, schedule, quality

　　Own accurate forecasting, tracking, and reporting on project costs and revenues

　　Establish and maintain excellent relationships with stake-holders (Customer, Sales, Services, Business Units, Executives, etc.)

　　Ensure the collection of lessons learned and findings to share and apply within the PM community

　　Communicates effectively with Executives and stake-holders(s) to identify needs and evaluate alternative business solutions and strategies

　　Identify further growth opportunities within customer environment and engages with sales partners for pursuit; as opportunities warrant, support scoping, cost modeling and margin analysis

　　Elicits partner feedback to appropriately gauge satisfaction and direction

　　Review Scope of Work and guide the bid pursuit team to adapt terms and conditions to Cisco’s best interests to enhance revenue recognition and minimize risk

　　Who you are

　　Required skills:

　　Bachelor Degree in Business, Engineering, or Technology

　　Professional PMI certification PMP or equivalent

　　Certified Scrum Master (CSM)

　　5 - 7years of experience in managing and leading large sophisticated projects and turnkey programs including budget

　　Customer Experience, Customer Success, Customer Project & Program Management experience

　　Excellent client management, high personal impact, ability to work externally with customers and Cisco organization to align priorities, resources, and handle conflict between partners

　　Outstanding written, verbal, presentation and negotiation skills

　　Understanding of software development lifecycle and delivery methodology, including Agile based PM frameworks.

　　Familiarity with Service Provider technology, SDWAN, Automation and Cisco products is helpful

　　Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

　　Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.