Customer Product Trainer

　　Are you passionate about customer service and are you one of those who seeks to improve the customer experience? If yes, we're looking for you.

　　Thomson Reuters is a leading company in providing information to different segments, both public and private.

　　About the Role

　　In this opportunity as a Customer Product Trainer, you will:

　　Schedules/conducts customer training via phone or web conferencing. Assists in preparing lesson plans for training courses. Maintains up-to-date knowledge of product enhancements and changes. Instruct participants in classroom lectures and laboratory sessions. Follows up to determine the applicability of course material. Assists in designing/producing training reports as required. May interact with customers and functional organizations to develop specifications for the content of courses. Develop your talent with us in the Global Print Customer Success team. Manage key elements of the onboarding of new clients onto Thomson Reuters services. Work with internal to teams to enhance the client experience. Identify errors, processes, or changes that must be escalated to technical teams to make business operations more efficient. Attend to and follow up on SLAS to guarantee timely and quality deliveries. Monitor the internal team and manage and develop projects. Monitor NPS Indicators, make surveys, and focus group events.Make strategic decisions based on data analysis and statistical information.

　　About You

　　You're a fit for this role if your background includes:

　　Bachelor's degree.Minimum of 2 - 4 years Customer Success Experience. Strong client relationship skills.Well Organized Ability to work in teams. Intermediate Excel Knowledge.Experience in process mapping.Knowledge in creating Flowcharts.Strong written and verbal communication skills

　　What's in it For You?

　　You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

　　Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription and employee incentive programs; resources for mental, physical, and financial wellbeing.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.Social Impact: Nine employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

　　#LI-EG1

　　Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

　　We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

　　Accessibility

　　As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

　　We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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　　More information about Thomson Reuters can be found on https://thomsonreuters.com.