Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　The Customer Operations Analyst is responsible for daily operations to support external and internal customer requests for manual invoice requests, monthly AR To GL SAP reconciliations, ERP adjustment backup audit paperwork and verification, and backup coverage for other Customer Ops team members. This role will participate in special projects within Customer Operations. This position partners cross-functionally with Billing, Accounting, Account Management, Sales, and other internal stakeholders to address customer issues and eliminate barriers to customer satisfaction and resolution. The Customer Operations Analyst often deals with very large, high-profile customers which requires excellent communication and skillful cross-functional collaboration.

　　Primary Responsibilities:

　　Complete SAP Manual invoice requests for complex billing issues. This could involve projects for large customers and invoices exceeding $5M+. Completing these timely will ensure payment and satisfied customers Support SAP adjustments backup documentation review for audit purposes. Aid COF manager with audit requests Perform monthly SAP AR GL reconciliations Act as backup for 3rd party portal invoice entry analyst. Necessary so there isn't a gap in the delivery of invoices to external customer portals, ensuring timely payment and reducing DSO Act as backup for SAP CustomerOperationsFinance e-mail monitoring analyst. Necessary so external customer requests can be fulfilled or escalated to management as required Help with department's special projects and initiatives as necessary Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

　　Required Qualifications:

　　Bachelor's degree in Finance, Accounting, or Business-related field or 5 years of experience in corporate environment with increasing levels of responsibility 3+ years Accounting, Finance or Customer Service experience Self-motivated with time management skills and ability to prioritize own work in order to complete within deadlines Critical thinking skills to analyze and solve complex customer problems Proficient to advanced Microsoft Office skills (emphasis on Excel) to organize and manipulate data associated projects Keen attention to detail is required to ensure accuracy of information disseminated to customers and internal stakeholders Demonstrated ability to effectively communicate with customers in customer service environment while supporting company and department goals

　　Preferred Qualifications:

　　Experience managing small-scale projects SAP or Oracle experience

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　Optum is a drug-free workplace. © 2023 Optum Global Solutions (Philippines) Inc. All rights reserved.