Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

　　The Patient Care Coordinator performs a wide variety of duties associated with patient services. This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics.

　　Schedule: Monday - Friday, 8:00 AM - 5:00 PM

　　Located: 2111 Fort Worth Hi, Weatherford, TX

　　Primary Responsibilities:

　　Prepares weekly reports including documentation for management regarding the status of appointments and general patient information

　　Oversees the membership report and ensure that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data

　　Coordinates initial patient contact and ensures patient eligibility to clinic and verifies that the appropriate primary care physician is listed prior to setting up appointments

　　Prepares and mails out new patient packets to include welcome letter, magnets, bios, and appointment confirmation dates

　　Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient

　　Completes a monthly membership report to review new members and to check for patients that are not reachable

　　Coordinates with customer service for patients that are not reachable as well as involving management to take next steps to follow-up with the patient

　　Validates patients’ attestation sheets and conducts research to determine if and when a patient may need a follow-up visit

　　Coordinates with the physicians and ensures a timely submission of the attestation sheets to the Data Rap department if applicable

　　Ensures patients are scheduled in a timely manner and or re-schedule as needed

　　Focus on Quality and assists with Band 1-3 patients

　　May perform regular Patient Services Representative duties to include: Greeting patients; complete check in and check out tasks; collecting co-payments, co-insurance, and deductibles; answer phones, scheduling appointments, redirecting calls as appropriate and assist callers with questions or concerns within the Patient Services Representative scope

　　Inputs and/or updates patient demographic information and advises on the collection of patient payment

　　Schedule routine and follow-up appointments. Reviews all incoming faxes and routes to the appropriate area of the clinic

　　May mentor, onboard and train new team members. Serves as a subject matter expert as needed by the Lead Patient Services Representative, Clinic Administrator or Supervisor, Clinic Operations

　　Performs all other related duties as assigned

　　What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

　　Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

　　Medical Plan options along with participation in a Health Spending Account or a Health Saving account

　　Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

　　401(k) Savings Plan, Employee Stock Purchase Plan

　　Education Reimbursement

　　Employee Discounts

　　Employee Assistance Program

　　Employee Referral Bonus Program

　　Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

　　More information can be downloaded at: http://uhg.hr/uhgbenefits

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High School Diploma/GED (or higher)

　　2+ years of experience working in a medical office environment

　　1+ years of communication and customer service experience both in person and via phone

　　Intermediate level of proficiency in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications

　　Preferred Qualifications:

　　1+ years of experience mentoring and training others

　　Knowledge of medical terminology and anatomy

　　Working knowledge of EPRG and Medicare Advantage quality requirements

　　Soft Skills:

　　Possess planning, organizing, conflict resolution, negotiating and interpersonal skills

　　Independent problem identification/resolution and decision-making skills

　　Ability to prioritize, plan, and handle multiple tasks, demands simultaneously

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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