JOB REQUIREMENTS: Company Generac Power Systems Name Customer ExperienceTechnical Representative Req # 63738 Employment Type Full Time Shift1st At Generac, we don\'t simply wait for opportunities to come to us.Our teams consistently seek out new and innovative advances in ourindustry, driving our great success and company growth. We are a leaderin the power generation industry that is successfully breaking ground inthe Clean Energy segment. This growth equals rapid career advancementopportunities for those who want to be challenged and enjoy afast-paced, high-performance culture. Join us, as we inspire change fora better world, positively impact our people and the community,influence and achieve positive results that support growth, and innovatethe industry. Job Summary: The Customer Experience TechnicalRepresentative is a key contributor in delivering Generac\'s \"CustomerFirst\" promise. Being a Customer Experience Technical Representativerequires understanding of technical product information to provideinformed decisions and recommendations. This role is responsible forproviding excellent customer care by using knowledge of company productsand resources to provide accurate information, answer questions andensure final resolution. Essential Duties and Responsibilities: Customersatisfaction Ability to pass product and process testing followingtraining Receives and documents all customer interactions in real timeCorresponds to customer interactions via email, phone, text or chatMaintains contact center metrics including customer satisfaction,productivity and adherence Responds to and resolves customer technicaland non-technical inquiries and issues Assists customers withinstallation and issue resolution in the moment Assists customers withtroubleshooting issues and offer accurate information in the momentSeeks out answers to customer questions utilizing the product materialand tools available remaining current on products, services andpromotions Maintains product knowledge through training and continuingeducation Escalates more complex inquiries or complaints appropriatelyto specialized teams Maintain Outlook email inbox, calendar, and tasksregularly Flexible to work overtime hours to meet customer & businessneed Data entry Other duties assigned Minimum Qualifications: HighSchool Diploma or GED 1 year experience in a customer service role ortechnical troubleshooting Ability to work from home as needed PreferredQualifications: Contact Center experience with troubleshootingExperience handling a high volume of inbound calls ERP: Previousexperience using SAP or equivalent CRM: Pervious experience using SAP orSalesforce Office Platform: Basic use of Microsoft Office Suiteincluding teams, outlook, calendar Knowledge, Skills and... For fullinfo follow application link. Generac Power Systems Inc. is an equalopportunity employer/Minorities/Females/Vet/Disability. *****APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DE558717B2474837