Description

We are offering a short-term contract employment opportunity for a Customer Experience Specialist in Fairfield, Connecticut. This role is in the customer service industry and involves working in a fast-paced, dynamic environment. The selected candidate will be responsible for providing exceptional service to our customers, managing appointments, and handling various office tasks.

Responsibilities:

• Provide exceptional customer service by answering phone inquiries and dealing with walk-ins

• Utilize Caddy Master software to manage customer information and appointments

• Utilize various digital technologies for day-to-day tasks

• Monitor customer accounts and manage inquiries

• Maintain a detail-oriented demeanor when communicating with high-level individuals

• Provide tours to visitors upon arrival

• Handle scheduling of appointments using calendar management skills

• Ensure smooth operation of office technologies such as monitors and projectors

• Handle and follow up on lead inquiries efficiently

• Maintain accurate records of customer interactions and transactions

Requirements • Demonstrated experience as a Customer Experience Specialist or similar role with a minimum of 2 years.

• Exceptional skills in providing customer service and handling customer complaints or issues.

• Proficiency in basic office skills such as data entry, filing, and handling mail.

• Familiarity with digital technology and comfortable using various software and online tools.

• Ability to work with multiple technologies and quickly adapt to new ones.

• Experience with switchboard operations, specifically handling 1 to 10 lines.

• Proficient in managing calendars, scheduling appointments, and ensuring timely reminders.

• Excellent communication and interpersonal skills.

• Strong problem-solving skills and ability to think quickly under pressure.

• Ability to maintain a positive, empathetic, and detail-oriented attitude towards customers at all times.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .