Overview

　　The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Full Time Customer Experience Representative (CXR).

　　The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

　　Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

　　This position is located at the Hilton Head Island Airport in Hilton Head, SC and the starting pay is $17.20 / hour.

　　We offer:

　　Paid time off

　　Employee rental car discounts

　　Retirement savings plan including 401k with matching profit sharing

　　Health Insurance

　　Life Insurance

　　Dental Insurance

　　Vision Insurance

　　Training and development

　　Responsibilities

　　We are hiring now for immediate openings. Responsibilities include:

　　Meet and greet customers in a professional, friendly, and timely manner

　　Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

　　Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

　　Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

　　Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

　　Place outgoing calls for callback management, and miscellaneous calls as assigned

　　Assist to assess condition of rental upon return

　　Notify Management of any known customer problems

　　Notify Management of any known vehicle problems and any required vehicle maintenance

　　Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

　　Perform miscellaneous and backup duties job-related duties as assigned

　　Equal Opportunity Employer/Disability/Veterans

　　Qualifications

　　Must be at least 18 years old

　　High School Diploma or G.E.D. required

　　Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support

　　Must be willing to accept $17.20/ hour.

　　Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

　　Must have a valid driver's license with no more than two moving violations and/or at fault accidents in the past 3 years.

　　Must not have any drug or alcholo related convictions on MVR in the past 5 years.

　　Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.