Overview

　　Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

　　The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

　　This pay for this position starts at $18.00.

　　This position is located at our Fresno Airport location at 5175 East Clinton Way Fresno CA.

　　We offer:

　　Paid time off

　　Employee rental car discounts

　　Retirement savings plan including 401k with matching profit sharing

　　Health Insurance

　　Life Insurance

　　Dental Insurance

　　Vision Insurance

　　Training and development

　　Schedule:

　　We are looking to hire full-time 40hrs a week Must be able to work nights and weekends. This location is open 7 days a week from 5am- 12am. You could be asked to work mornings, evenings, and weekends.

　　Responsibilities

　　Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.

　　Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.

　　Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.

　　Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.

　　Answer telephone in a friendly, helpful and prompt manner.

　　Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.

　　Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.

　　Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

　　Equal Opportunity Employer/Disability/Veterans

　　Qualifications

　　Must be at least 18 years of age.

　　Minimum of 1 year experience handling customer service responsibilities.

　　A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

　　Must be able to understand, read, write, and speak English.

　　Must be able to work nights and weekends.

　　Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

　　Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.