Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　This is an extraordinary opportunity to work daily with the our SVP Product (EWF & NowX) in high visibility customer situations related to the ServiceNow product portfolio. This role will accompany our SVP Product (EWF & NowX) to his customer engagements (virtual or in person) and will closely work with field and product teams to ensure a great experience for our customers before, during and after the meeting. This role will report to the Senior Director, Strategic Product & Platform Operations, but you work directly with the SVP Product (EWF & NowX).

　　What You Get To Do In This RoleCo-own the Customer Engagement strategy of the SVP Product (EWF & NowX)Prioritize which Customers and Partners that he should spend time with, working with regional sales leads on which customers he should meet with, when.Optimize the process for engagement with Customers end to end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc.Attend all Customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the SVP Product (EWF & NowX) has a relationship with, especially for accounts where he is the Executive Sponsor, etcFind and Manage design customers for NowXDevelop and communicate customer stories and feedback for sharing with the Product and Platform organizationDevelop key metrics and capture and analyze data to continuously improve impact of customer engagementsLead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the Product Organization (STEP)Contribute to codification and sharing of best practices in customer engagement across the organizationEstablish a deep understanding of all ServiceNow's product offeringsBecome an indispensable thought-partner for the SVP Product (EWF & NowX)Qualifications

　　In order to be successful in this role, you will need:10+ years of work experience (or 3+ years post-MBA or equivalent higher-degree), preferably in investment banking, management consulting, tech strategy/ops function or similar. Preferred candidates will have a combination of strategy and operating experienceSharp business judgment, ability to see "big picture" and to prioritizePassion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindsetDeep experience in interacting with broad spectrum of CxOsCommand for building consensus amongst numerous high powered stakeholders and pushing forward to tangible output/outcomes quicklyProven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacitySuperb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groupsDemonstrated exceptional learning agilityExecutive presence, excellent verbal and written communicationAbility to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environmentResourceful self-starter as based in EMEA while rest of customer engagement team will be based in AMSHigh energy, strong work ethic, disciplined execution skillsProficient with Powerpoint, Excel, Tableau, Dynamics and familiarity with a number of market leading productivity toolsTravel requirements - estimated 6-9 weeks of travel

　　Additional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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