Job Details

The primary duty of a Customer Care Representative is to assist MacKenzie-Childs customers with placing new orders or helping with existing orders. In addition, a representative will help troubleshoot complaints, errors, account questions, cancellations or other issues that may arise via email, live chat or telephone.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

80% Read and respond to customers emails and live chats promptly and with proper etiquette.

10% Review follow-ups to close any open customer issues.

10% Make outbound phone calls to assist customers with placing new orders, help with existing orders, and troubleshoot issues to come to a fair resolution for both the customer and the company.

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

Qualifications Education and Experience:

High school diploma or GED

One year of Customer Service hands-on experience desired

Special Requirements:

Rotating weekend work as required to meet business needs.

Location: Onsite required in Auburn, NY

Knowledge, Skills, and Abilities:

Ability to multitask and work in a fast-paced, dynamic and changing environment with a focus on meeting deadlines.Excellent attention to detail.Must have strong interpersonal and communication skillsSelf-motivation, action-oriented, as well as a team playerMaintain consistent, dependable attendance Access to secure home internet should the need arise for work from homeEquipment Used:

Computer, printer, telephone, photocopier, scanner and calculator

Computer Software: Outlook, Word and Excel

Physical and Mental Requirements:

Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, crouch, kneel, bend, climb stairs, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.Exerts up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Close mental and visual attention required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and/or extensive reading.Must work for prolong periods of time utilizing a computer keyboard and screen.Environmental Conditions:

Work is performed in a typical office environment.

MacKenzie-Childs is an EEO Employer

MacKenzie-Childs is an EEO employer and dedicated to fair hiring practices.

Minimum Salary: 16.00Maximum Salary: 16.00Salary Unit: Hourly