Brand: Crystal Farms

　　Categories: Finance

　　Locations: Edina, Minnesota

　　Position Type: Regular Full-Time

　　Remote Eligible: No

　　Req ID: 22703

　　Job Description

　　Business Unit Overview

　　At Crystal Farms Dairy Company we harbor a passion for quality food and seek out the very best talent that fosters the company’s culture of ownership and accountability. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Whether working on a new product, interacting with consumers, or giving back to the community - passion for cheese is always present in all we do. Responsibilities POSITION SUMMARY: The Customer Account and Revenue Specialist will work in a team environment, supporting our customers, sales, and other internal departments. The position is responsible for managing customer accounts, processing orders in a timely and efficient manner, resolve customer deductions, validate trade deductions, and check requests. This position will also be responsible for settling approved trade and non-trade deductions and check requests in the Trade Promotion System. The incumbent must be energetic, well organized, a team player, possess the ability to organize and prioritize their workload, and strong and professional communication skills. Process orders placed by customers by incoming and outgoing phone calls as well as emails. Answer customer questions, process customer bills or credits and provide information on product availability or other general product questions. Communicate key information to customers such as changes in delivery schedules, information on upcoming ad items and new or discontinued products. Identify and research deductions and determine if they are valid or need to be repaid. Ensure deductions are setup to the correct customer. Match backup support with proof of performance. Request support documentation on deductions from customers or brokers as needed. Update deduction status, types, reason codes, and comments as they change in the Trade Promotion System. Request repayment and create disputes with customer online portals or collaborate with assigned brokers on unauthorized deductions. Provide support to Sales by communicating customer issues, concerns, and requests. Perform other duties of a similar nature and level as assigned. Qualifications Two+ years of experience in customer service and general accounting. Proficient in Microsoft applications, advanced skills in Excel and ten key proficient Detail orientated, organizational skills along with excellent oral, written and listening abilities. Highly initiative-taking individual who can work in a fast-paced environment with focus on meeting deadlines with a positive and professional attitude and shows the initiative for continuous improvement. SAP experience preferred.

　　Post Holdings provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)