CO Salary Range: USD 144,584.00 per year

　　Your Title: Director of Customer Experience, CTCT

　　Job Location: Christchurch, NZ; Westminster,CO; Dayton, OH; Peoria, IL; Chennai, Ind;

　　Reporting to: Director of Product

　　Our Department: CTCT (Caterpillar Trimble Control Technologies)

　　Does helping transform the earthmoving industry through the use of cutting-edge technologies excite you?

　　What You Will Do

　　We are seeking a dynamic and strategic leader to join our team as the Director of Customer Experience. As the custodian of our customer-centric philosophy, you will play a pivotal role in enhancing customer satisfaction, loyalty, and overall brand advocacy. The ideal candidate will possess a deep understanding of customer journeys, exceptional communication skills, and a proven track record of implementing successful customer experience initiatives.

　　Customer Usability:Drive seamless coordination across user experience, customer research, documentation, and training to create a holistic approach that ensures our products are optimally utilized.Develop a deep understanding of customer needs and behaviors, integrating insights into product development, user interface design, and customer support strategies.Prioritize usability at every stage, championing a customer-centric mindset that permeates all aspects of our products and services.Establish and maintain comprehensive documentation and training programs, empowering both internal teams, partners, and end-users to leverage our products to their fullest extent.Collaborate cross-functionally to align customer value, business viability, and technical feasibility with customer experience usability, fostering a culture that values and prioritizes user satisfaction.Strategic Leadership:Develop and implement a comprehensive customer experience strategy aligned with the organization's goals and values.Collaborate with cross-functional teams to ensure a consistent and seamless customer journey across all touchpoints.Team Management:Lead and inspire a high-performing team responsible for customer support, engagement, and satisfaction.Foster a customer-centric culture, providing guidance, mentorship, and training to team members.Customer Insights and Analysis:Utilize customer feedback, surveys, and data analytics to gain insights into customer behavior and preferences.Identify areas for improvement and proactively address pain points in the customer journey.Technology Integration:Stay abreast of emerging technologies and tools to enhance the customer experience.Collaborate cross-functionally to implement intuitive tooling/automation strategies to improve business process for serving the customer.Communication and Advocacy:Serve as the voice of the customer within the organization, advocating for their needs and expectations.Effectively communicate customer experience initiatives and achievements to internal stakeholders.Quality Assurance:Establish and maintain quality standards for customer interactions, ensuring consistency and excellence in service delivery.Implement and monitor key performance indicators (KPIs) to measure and improve customer satisfaction.Cross-Functional Collaboration:Work closely with marketing, sales, product development, and other departments to align customer experience efforts with overall business objectives.Collaborate on initiatives to enhance product features and services based on customer feedback.Qualifications:Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred).Proven experience in a senior-level customer experience role.Strong leadership skills with a track record of building and managing high-performing teams.Excellent analytical, communication, and problem-solving skills.In-depth knowledge of customer experience best practices and industry trends.Ability to think strategically while also paying attention to operational details.Benefits:Competitive salary and bonus structure.Comprehensive health, dental, and vision insurance.401(k) retirement plan with employer matching.Professional development opportunities.Collaborative and inclusive work environment.If you are a passionate advocate for customer satisfaction, possess strategic leadership skills, and are excited about shaping the customer experience for our organization, we invite you to apply for the position of Director of Customer Experience. Join us on our journey to deliver exceptional value to our customers and build lasting relationships.

　　About CTCT

　　Our division develops machine control products that use site design information combined with positioning technology to semi-automatically control machines. These products are used in a range of applications to enable a machine operator to perform their work safely, accurately, efficiently, sustainably, and effectively through the use of sophisticated yet intuitive user-centric technology.

　　Trimble's Inclusiveness Commitment

　　We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

　　We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

　　Trimble's Privacy Policy

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　　Pay Equity

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　　Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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　　Hiring Range:

　　144584

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　　195252

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　　Bonus Eligible?

　　Yes

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　　Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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　　Trimble is proud to be an equal opportunity employer. We welcome and embrace our

　　candidates' diversity and take affirmative action to employ and advance individuals

　　without regard to race, color, sex, gender identity or expression, sexual orientation,

　　religion, age, physical or mental disability, veteran status, pregnancy (including

　　childbirth or related medical conditions), national origin, marital status, genetic

　　information, and all other legally protected characteristics. We forbid discrimination and

　　harassment in the workplace based on any protected status or characteristic. A criminal

　　history is not an automatic bar to employment with the Company, and we consider

　　qualified applicants consistent with applicable federal, state, and local law.

　　The Company is also committed to providing reasonable accommodations for

　　individuals with disabilities, and individuals with sincerely held religious beliefs in our job

　　application procedures. If you need assistance or an accommodation for your job, contact

　　[email protected]