Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

　　Position Overview

　　Provides service for National Account customers in a professional manner, ensuring contract compliance. Acts as a liaison between the customer, the branch, the sales representative and corporate functions. Maintains special and/or ancillary services for customers; researches and analyzes customer billing and/or account questions. Updates and/or trains customer service team and/or branch associates on new or changing customer requirements.

　　Job Responsibilities

　　Acts as a liaison between the customer, the branch, the sales representative and corporate functions (e.g. Accounting) via phone, email and other electronic systems regarding various types of the business unit National Accounts.Maintains special and/or ancillary services via company and/or customer websites to include scanning and uploading graphs and business proposals.Updates work order via customer web portals (e.g. opening/closing work orders, providing status updates on work orders)Receives telephone calls or emails which are basic and routine in nature to handle work orders placed by National Accounts customers.Uses computerized system for inputting and tracking work order and ensures customers receive service through processing orders and coordinating issues with the Customer Account Managers.Handles customer calls/correspondence for customer scheduling and inquires and records all customer information and call history information.

　　Job Requirements

　　High School Diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience.6 months of clerical or customer service experience.Experience resolving escalated customer service issues strongly preferredCustomer service orientation and conflict resolution skillsProblem solving and decision making skillsOral and written communication skills (to include typing)Ability to influence leaders and peersKnowledge of the business unit brand products and servicesAttention to detailOrganizational skillsAbility to work independently and meet goalsTeamwork skillsAbility to effectively multi-taskAbility to adapt, learn and perform work in a fast-paced environmentComputer skills with Microsoft (Word, Excel, Outlook) - Intermediate skills at minimum with ExcelMust be proficient with customer service portals

　　Physical Demands and Working Conditions

　　The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Incumbent must be prepared to:

　　Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.Sitting for long periods of time while using office equipment such as computers, phones and etc.Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

　　Incumbent is required to have:

　　Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.Incumbent will be subject to:Inside working conditions: The change of building environment such as with or without air conditioning and heating.

　　Why Choose Rentokil ?

　　A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

　　Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

　　Click here to read more about our Total Rewards Program which includes:

　　Professional and Personal Growth

　　Multiple avenues to grow your careerRentokil Terminix is a Drug Free workplaceTraining and development programs availableTuition Reimbursement benefits (for FT Colleagues)

　　Health and Wellness

　　Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

　　Savings and Retirement

　　401(k) retirement plan with company-matching contributions

　　Work-Life Balance

　　Vacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibility

　　We are looking for individuals who want to make a difference where our customers live and work. Is that you?

　　Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

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