Job Summary

　　Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information. Gather and translate all necessary customer account information and internal data to ensure the ability to collect receivables.

　　Major Tasks, Responsibilities, and Key Accountabilities

　　Performs accurate and timely entry of customer selection(s) into order processing system.

　　Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.

　　Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.

　　Performs necessary follow-up to ensure customer expectations are met.

　　Utilizes business systems to document notes and conduct information gathering.

　　Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.

　　Performs to monthly department standards audits including call assessments, proper account notation, updating account records with accurate contact information, and, timely response to general account inquires received via phone, email or fax.

　　Performs other duties as assigned.

　　Nature and Scope

　　Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

　　Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

　　None.

　　Work Environment

　　Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

　　Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

　　No travel required.

　　Education and Experience

　　HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.For CA, CO, CT, MD, NJ, NV, NY, OH, RI, WA Job Seekers :

　　Pay Range

　　$18.22-$21.92 Hourly

　　HDS provides the following benefits to all permanent full-time associates:

　　Medical (with Prescription drug coverage), dental, and vision plans

　　Health care and Dependent Care FSA (as applicable)

　　401(K) with company match

　　Paid Holiday, Vacation, Personal Time, and Wellness Day

　　Paid Sick Time

　　Life and Accidental Death & Dismemberment Insurance

　　Short and Long-term Disability Insurance

　　Critical Illness Insurance

　　Accident Insurance

　　Whole Life insurance

　　Commuter Benefits

　　Tuition Reimbursement

　　Employee Assistance Program

　　Adoption and Surrogacy Assistance

　　CA, CO, CT, MD, NJ, NV, NY, OH, RI, WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.

　　Our Goals for Diversity, Equity, and Inclusion

　　We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

　　Equal Employment Opportunity

　　HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.