Our Credit & Customer Service Representative build and strengthen customer loyalty by finding the right solutions for our customers' needs. As a Credit & Customer Service Representative in our Customer Service department, you will be responsible for resolving customer interactions with Kohl's. This may include but is not limited to Kohls.com orders, Kohl's charge inquiries and payments, Collections, Fraud, Yes 2 You Rewards.

　　*Starting pay rate $17.00 (base on work experience) ****

　　Start Date Orientation (on-site): February 12, 2024 - 8:00am-5:00pm

　　Training (3 weeks/combination of in person & remote):

　　 Monday-Friday 8:00am-5:00pm (1 hour lunch)

　　Work Schedule after training: Monday - Friday 8:00am-4:30pm

　　 (Kohl's Call Center Address: N56 W17000 Ridgewood DR, Menomonee Falls, WI 53051)

　　ACCOUNTABILITIES

　　BUILDS STRONG CUSTOMER RELATIONSHIPS BY DELIVERING EXCELLENT CUSTOMER EXPERIENCE

　　Takes ownership of the customer experience to deliver positive outcomesAdapts service approach to meet customers needsStrengthens customer commitment through delivering routine positive solutions

　　ACTIVELY LISTENS TO CUSTOMERS' NEEDS AND APPROPRIATELY COMMUNICATES A RESOLUTION

　　Assesses customer issues by asking probing questionsListens for cues to tailor the interaction and better serve the customer

　　BUILDS CUSTOMER CONFIDENCE THROUGH CREATIVE PROBLEM SOLVING

　　Provides appropriate solutions to build customer confidenceApplies available resources to satisfy customer needsNegotiate win-win resolutions while striving for a first contact resolution

　　DELIVERS CONSISTENT CUSTOMER EXPERIENCE THROUGH ATTENTION TO DETAIL

　　Applies policy and procedures accuratelyPerforms job duties with high degrees of accuracyConsistently follows compliance guidelinesDocuments customer interactions for efficient resolutionEscalates customer service issues when necessary

　　QUALIFICATIONS

　　REQUIRED

　　Previous experience in a customer service environmentEffective verbal and written communication skillsAbility to multitaskAbility to interact well with others in a team oriented environmentAdaptive and flexible to changing technologies, processes and environments

　　PREFERRED

　　Previous inbound/outbound call center experience

　　 This position is considered hybrid and requires the ability to work from home. Training will be conducted onsite at our call center facility. The ability to work from home will be evaluated upon completion of training.

　　 Please see work at home requirements below.

　　Minimum Work From Home Requirements:

　　 Must have secure, high-speed internet that meets the following minimum requirements:

　　 • Ping-150 ms or less

　　 • Download-15 Mbps or greater

　　 • Upload-5 Mbps or greater

　　 • Must have a private, secure smartphone

　　 • Must reside within one hour of Menomonee Falls, State of Wisconsin

　　 • Must have regular access to a private, secure workspace

　　 • Must be able to report to designated company site within Menomonee Falls area as needed for required meetings or training

　　 • Must comply with all company policies, including Remote Work, Technology, and Recording Time Worked policies

　　 • A speed test will be required to ensure internet meets requirements