REPORTS TO: MEA Credit Control Manager

　　TITLE: Credit Controller

　　LOCATION : Johannesburg, SA

　　Purpose of Position

　　Supporting the MEA Credit Control Manager, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit controllers.

　　Key Responsibilities

　　Chasing customers for payment by phone , email Customer Visits .

　　Handling daily management process to track the cash collection throughout the month, with clear notes

　　Maintain customer master data & customer credit checks using the DoA to obtain approval before setting the new customer profile

　　Handling customer queries; making sure they are rooted to the correct department to investigate & resolve

　　Ensure customer accounts are reconciled; including withholding tax /exchange rate/ bank charges

　　Managing the month end process and reporting

　　Identifying and escalating potential bad debts to management

　　Leading the daily, weekly & monthly catch meetings with customers & internal customers

　　Account escalations to resolve queries

　　Handling Dunning and legal processing for their ledger

　　Put customers on stop where necessary and communicate this to relevant departments

　　Assisting the MEA Credit Control Manager with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents

　　Relationships

　　This position will interface with the following departments.

　　Finance

　　Sales

　　Customer Service

　　Legal

　　PERSONAL QUALIFICATIONS & EXPERIENCE

　　Background in credit control essential

　　CICM Qualification or studying towards / desire to study

　　Effective management and communication

　　Ability to manage a large debtors list

　　Customer focused individual who is self-motivated and results driven

　　Ability to build strong trusted relationships

　　Time management and prioritization skills

　　Ability to use own initiative and think ‘outside the box’

　　Excellent face to face and telephone manner, with strong written and oral communication skills

　　Is adaptable and able to respond to business needs in a fast-paced environment.

　　Can look for continuous improvement of reporting and controls.

　　Is a self-starter who can work independently and as part of a team.

　　Is pragmatic, analytically minded and a logical thinker.

　　Able to adapt a 'firm but fair' approach

　　Fluent in English & any other language

　　ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

　　Competency Descriptors

　　Customer Obsessed

　　Solicits voice of the customer and drives actions to improve customer experience. Holds others accountable for meeting customer needs. Addresses gaps in the team’s ability to meet emerging customer needs

　　Continuously improves processes to be more aligned with the customers

　　Inspiring

　　Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.

　　Clarifies the organization’s vision and strategy to the team, and ensures that efforts are prioritized to support them

　　Leads the team to pursue possibilities that will create sustainable value

　　Build extraordinary Teams

　　Nurtures and develops promising ideas through prototyping and experimentation

　　Challenges others to develop breakthrough solutions

　　Ensures that varied perspectives are included in the process of innovation

　　Encourages others to address challenges in new and better ways

　　Courageous

　　Builds energy and optimism in others in support of Our Shared Purpose

　　Communicates the vision of the organization in a way that others can relate to and buy into

　　Helps others envision a greater sense of what is possible for the organization’s future

　　Ensures that others understand how their efforts and contributions make a positive difference

　　Deliver results Builds a cohesive team that drives the goals and success of the organization.

　　Communicates clear goals and roles to team members

　　Builds a team that has the right mix of skills and leverages the strengths of individual members Celebrates team accomplishments

　　Adaptable

　　Coaches people on how to take a stand in the face of adversity when they believe in something Confronts tough organizational issues and disagreements

　　Delivers difficult messages directly

　　Demonstrates the courage to say “no” when necessary

　　Innovative for Impact Sets high expectations and leads others to achieve results through VBS

　　Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team to deliver on time, high quality results with an unwavering commitment to our values and standards of conduct

　　Drives a track record of continuous improvement and sustainability

　　Strategic

　　Leads experimentation as a way to find the best solution

　　Shares lessons learned from both successes and failures

　　Creates opportunities for self and others to try new things

　　Applies the lessons from different experiences to new situations

　　Lead with VBS

　　Establish VBS credibility through demonstrating the ability to leading Kaizen events

　　Coaches leaders on how to use VBS to address business challenges and opportunities,

　　including selecting the appropriate tool and how to apply to generate results

　　Builds VBS expertise of the team, establishing and growing capable VBSL support and

　　VBS Champion resources that can support the team

　　Willing to seek out subject matter experts in the area of VBS in order to build capability within the organization

　　Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities. Veeder-Root is the world's leading supplier of automatic tank gauging and fuel management systems and one of the few companies in the industry to design, manufacture and service its own products; supplying and integrating the broadest range of new and proven technologies to reduce cost of ownership, enhance environmental integrity, and improve performance and profitability for petroleum marketers and commercial fueling enterprises worldwide.

　　Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industries—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.

　　Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

　　The Vontier Business System (VBS), our engine for success and our competitive advantage, powers every aspect of our business performance through a continuous improvement mindset. As we look to the future, we will continue to evolve VBS to prepare our teams for new challenges and opportunities, and to stay on the forefront of changing technologies through fast iteration and focused experimentation. To learn more about us visit: www.vontier.com

　　The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail [email protected] to request accommodation.