431056BR

　　Job Title:

　　Credit Cards and Unsecured Lending Strategy Manager

　　Company Overview:

　　Our Values

　　At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

　　Making Your Well-being a Priority

　　A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

　　Our Total Rewards Package

　　Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

　　How We Work

　　At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care.

　　Who We Are

　　TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

　　Auto req ID:

　　431056BR

　　Department Overview:

　　The Credit Card and Unsecured Lending Strategy Manager is accountable for pulling together the strategic direction and prioritization of the US Credit Cards and Unsecured Lending (CCUL) roadmaps on behalf of the business. As part of this role, will partner across CCUL and business partners on ideation, business value, prioritization, and budget planning processes. Will also own the business architecture of the cards platform and assess how projects and new opportunities align within it.

　　Country:

　　United States

　　Job Requirements:

　　Accountable for P&L management, Relationship Management, and Customer Service

　　Leads the development and champion approval of annual business and expense plans

　　Develops recommendations and implements approved strategies for the service and support environment

　　Manages the relationships with all internal and external groups involved in the provision of customer, processing and operations support services

　　Leads negotiation for new and amended service elements in support of product enhancements and evolving service needs

　　Develops recommendations and implements enhancements to servicing models and processes ensuring ongoing alignment with product directions and service/support capability

　　Creates and leads a Processing and Operations Forum to ensure end to end visibility across the servicing platform, clear accountabilities and development of integrated plans

　　Provides guidance and direction to a staff of managers in the execution of day-to-day customer and processing support, issue resolution and initiative implementation

　　Partners/Consults with US Credit Card Senior Managers to optimize portfolio growth

　　Maintains a high level of knowledge and understanding of the credit card industry, with a focus on processing and service

　　Develops and maintains strong relationships with internal/external partners

　　Responsible for coordinating and responding to all internal and external audits and examinations and for leading all self-monitoring, quality assurance and regulatory testing activities

　　Hours:

　　Standard Business Hours

　　Job Details:

　　The US Branded Card Operations and Support Manager is responsible for developing the strategy and implementing the future of TDs branded Bankcard Servicing Infrastructure. The job leads activities related to operational and processing service models and vendor relationships. The job also manages strategies to ensure customer satisfaction initiatives focus on enhancements needed to prepare the business for significant volume growth.

　　Inclusiveness:

　　Our Commitment to Diversity, Equity, and Inclusion

　　At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

　　EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

　　Accommodation

　　If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

　　How We're Helping Make an Impact in Communities

　　TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

　　We look forward to hearing from you!

　　State:

　　Delaware, New Jersey

　　City:

　　Mount Laurel, Wilmington

　　Qualifications:

　　Bachelor's degree or progressive work experience in addition to experience below; MBA preferred

　　7+ years of related experience

　　Deep understanding of credit card processes and new capability development preferred

　　Previous background building and maintaining current to target state planning preferred

　　Strategic thinker with a proven record in operational/customer service environment

　　Extensive experience and knowledge of customer service, call center, and operational environments

　　Ability to analyze business situations and recommend overall strategic direction

　　Demonstrated ability to meet deadlines and deliver against goals with a strong focus on details

　　Demonstrated leadership skills with a superior ability to make things happen through the use of impact and influence

　　The ability to forge strong partnerships and solid negotiation skills via persuasive positive influence

　　Results-driven. Excellent verbal and written communication skills

　　Must be eligible for employment under regulatory standards applicable to the position.

　　Work Location:

　　1313 North Market Street, Mt Laurel - 6000 Atrium Way

　　Business Line:

　　TD Bank AMCB

　　Job Category - Primary:

　　Product Management & Development

　　Job Category(s):

　　Product Management & Development

　　State (Primary):

　　Delaware

　　State #2:

　　New Jersey

　　City (Primary):

　　Wilmington

　　City #2:

　　Mount Laurel

　　Time Type:

　　Full Time

　　Employment Type:

　　Regular

　　Pay Range:

　　$139,360 - $226,720 annually

　　Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.