Description

　　We are looking for an experienced content developer with proven experience designing and delivering process and technical content for a global audience. The Content Developer will be responsible for creating and maintaining high-quality content for AWS sales planning products and processes.

　　Key job responsibilities

　　You will play a vital role in making sure that the details of our processes and tooling are clearly described and easy to understand. The ideal candidate has excellent communication skills, strong program management skills, ability to navigate and thrive in ambiguity, and technical aptitude that enables effective partnership with product and program managers. Your role is essential to bringing to life topics like process mapping, data governance, and new tool launches.

　　Our audience includes sales operations employees, sales managers, and sales leadership as well as partner teams in data, revenue, and compensation teams. Our content helps them understand how teams operationalize the go-to-market strategy to support their teams.

　　Specific responsibilities include:

　　Plan, write, edit, and manage a robust library of clear, comprehensive, builder-facing content, including user guides, product how-to guides, FAQs, and support content.

　　Partner deeply with cross-functional teams from program and product management as well as support to gather information and understand what’s required to author content to support our users.

　　Ensure structure, organization, and detail across all content is accurate, up-to-date, and complies with team standards

　　Assist in driving end-to-end communications strategies across multiple channels to successfully reach and inform sales planners of key updates and launches

　　Your work will help to promote a self-service approach, addressing knowledge gaps to reduce support inquiries and keeping pace of changes to processes, policy, and tools functionality. Our goal is to provide a trusted content that guides customers through our processes and answers questions before they arise.

　　A day in the life

　　Inclusive Team Culture

　　Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　About the team

　　Our group is a team of builders that Thinks Big to tackle exciting, impactful problems and drive excellence for AWS Sales, Marketing, and Global Services (Strategy and Operations). We drive the development of global policy, processes, and technology to support the rapidly-growing AWS Sales organization in sales planning activities. We strive to cultivate an engaged and active team culture through inclusive problem-solving.

　　We are open to hiring candidates to work out of one of the following locations:

　　Seattle, WA, USA

　　Basic Qualifications

　　5+ years as a content developer, communications lead, or content strategist

　　3+ years of program or project management experience

　　Bachelor's degree in composition, technical writing, education, or related field, or comparable job experience

　　Experience with web publishing and content management systems (HTML, wiki markup)

　　Ability to be self-directed and effective working independently, yet equally comfortable contributing in a diverse team environment

　　Ability to interact with different business groups and dive deep into scoping and driving content development assignments for topics that have not been tackled before

　　Preferred Qualifications

　　5+ years as a content developer or content strategist, with a focus on complex process flow and complex systems

　　Strong bias for action and the ability to prioritize and meet deadlines

　　Excellent organizational, written, and verbal communication skills

　　Strong analytical, problem-solving, and critical-thinking skills

　　Outstanding skills in writing about complex technical and business subjects to a variety of audiences.

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,100/year in our lowest geographic market up to $173,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.