Intake and Admissions Counselor

　　EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

　　Description

　　Lollypop Farm, the Humane Society of Greater Rochester, has been helping animals and people since 1873. Together with our community, we better the lives of animals through justice, prevention, and life-saving care. Our organization cares for thousands of animals each year—saving animals from abuse and suffering, sending homeless pets to new homes, connecting pet owners with resources to keep their pets, and sharing information on how to help animals every day.

　　The Intake and Admissions Counselor’s role is to interface with the public by performing the following essential job duties.

　　Schedule:Mondays, Fridays & Saturdays

　　Essential Job Duties:

　　Provides compassionate care to all animals in the shelter

　　Counsels families who are thinking of rehoming their pets about alternate solutions, including self-rehoming, behavior or medical intervention or other programs as available. Works closely with the behavior department and clinic to help keep pets in homes

　　Schedules animal admissions for Lollypop Farm through the admissions appointment request system and by monitoring and maintaining the admission’s phone line with the goal of connecting directly to clients; returns messages to any client who left a message within one hour during normal working hours

　　Counsels customers who are surrendering their pets to the shelter. Ensure accuracy of recorded information and process paperwork to admit animals to the shelter

　　Exercises patience and tact when working with the community

　　Assists with evaluating animals for placement, including recording and handling for canine behavior evaluations

　　Provides overall animal maintenance—supplies animals with food and water, cleans cages, kennels and litter boxes

　　Maintains sanitary conditions for animals and work areas

　　Assists with euthanasia as necessary

　　Carries out responsibilities in accordance with the company’s policies and applicable state/ federal laws

　　Observes all safety rules and regulations for self and others

　　Performs other duties as requested