Job Brief

　　A leader responsible for managing and anticipating the needs of the branch, with a focus on sales, customer service, facility maintenance, regulatory compliance and growth.

　　There are important qualities you look for in an employer - meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we're proud of the premier workplace we've created. We regularly receive best in class results through our biennial employee engagement survey. We're also proud to receive recognition from others, including our designation as a "Best Place for Working Parents," being a four-time recipient of the Greater Des Moines Partnership's Inclusion Award, and being named one of the "Best Businesses Supporting Local Charity" by readers of the Business Record.

　　Job Summary:

　　The Consumer Services Manager is a leader responsible for managing and anticipating the needs of the branch, with a focus on sales, customer service, facility maintenance, regulatory compliance and growth. The Consumer Services Manager will coach, lead and motivate branch employees, directing them to identify the financial needs of customers while fostering a customer-centered branch environment where client relationships are developed. This position will also originate and monitor a budget to enhance branch profitability. The position requires some evening and weekend availability for community and Bank-sponsored events.

　　Primary Functions and/or Responsibilities:

　　Supervise the day to day operational functions of the Branch

　　Provides guidance and direction to branch staff

　　Manage customer service provided by team and serves as the point of contact for customer issues and resolutions

　　Identifies risks and inefficiencies and recommends improvements. Oversees branch security, manages risk, and makes appropriate recommendations and corrections

　　Oversees audit practices and controls

　　Actively participates in annual strategic planning sessions; collaborates to implement appropriate actions items within the branch. Prepares annual budget and monitors for trends/ variances

　　Reviews Branch Profitability Statements to determine strategy/ recommendations

　　Directs and coordinates branch facility maintenance needs

　　Develops and facilitates a branch sales plan, coaching to strong results, while following the sales ethic road map

　　Conducts talent and staffing activities, including evaluations and touchpoints

　　Approves wires, bill pay, mobile, ACH, RDC, and loans (within authority) for the branch and other branches when necessary

　　Possesses a knowledge of the bank's products and procedures to assist clients and employees

　　Develops and manages a client portfolio and refers business to bank partners

　　Makes sales calls on current and prospective clients, entering calls into CRM

　　Attends events and activities on behalf of the bank to network and promote the Bank's brand

　　Participates in the bank's internal committees to strengthen interbank relationships and support initiatives

　　Performs other duties as assigned

　　Education and/or Experience:

　　At least five years of retail branch experience is required

　　At least five years of consumer underwriting/lending is required

　　At least three years of experience leading a team is required

　　Signature Medallion certification within 90 days is required

　　Notary Public within 30 days is required

　　Previous active community involvement preferred

　　NMLS upon hire is required

　　Specific Skills, Knowledge and Abilities:

　　Working knowledge of CRM

　　Strong analytical skills necessary to evaluate credit requests, prepare budgets and determ ne trends in a given marketplace

　　Critical thinking and prioritization skills

　　Demonstrated ability to work within and develop a team environment

　　Proven commitment to quality service

　　Ability to proactively solicit new business

　　Thorough knowledge of the bank's products and services and loan underwriting

　　Thorough knowledge of regulatory, policy and compliance issues

　　Ability to manage multiple tasks/projects and deadlines simultaneously

　　Ability to resolve complex problems with minimal guidance

　　Thorough knowledge of human resources issues, including performance management and progressive discipline

　　Knowledge of retail product philosophy, policy, procedures, documentation and systems

　　Thorough knowledge of teller and platform functions

　　Strong background in retail sales and sales management practices; with the ability to coach and train employees

　　Effective leadership, interpersonal and negotiation skills

　　Budget development and monitoring skills

　　Excellent listening and interpersonal skills are key to this position.

　　Digital Banking knowledge

　　Ability to work independently and use electronic resources

　　Ability to work in a fast paced, changing, stressful environment

　　Effective public speaking and presentation skills

　　Hiring Salary Range

　　The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate's prior related experience and education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions.

　　Consumer Services Manager:

　　Hiring Salary Range

　　:

　　$84,000 - 110,000

　　Benefits

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　　Group Health, Dental, and Vision Insurance

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　　Generous Paid Time Off (PTO)

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　　Volunteer Time Off (VTO)

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　　401(k) plan with lucrative company match

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　　Tuition assistance

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　　Company Paid Life Insurance

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　　Paid Parental Leave

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　　Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.

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　　Team Member Banking - a suite of products and services with special benefits for employees

　　Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

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　　AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYERPROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY