Team Summary

　　Consultant - Product Consulting Group

　　Location: Gurgaon

　　We are looking for a candidate who should be self-motivated and critical thinker with strong communication skills to join our Product Consulting Group. The team is the first point of contact for our clients, provides day to day support for the platform and workflow related issues. The team is also in-volved in handling/resolving any operational issues faced by clients while using our world-class suite of middle/back-office applications and follow with internal teams as per defined SLAs.

　　What You'll Do

　　• Point of Contact for assigned clients to handle various product and application related queries from clients and provide a timely resolution as per defined SLAs

　　• Manage the client mandate from product consulting perspective and ensure all their queries are addressed as expected.

　　• Effective resolution of operational queries raised by clients by using the platform and provide de-tailed explanation to the clients.

　　• Coordinate with Product and Release managers to prepare for new client and new fund onboard-ing.

　　• Train clients on how to use the Arcesium platform effectively.

　　• Create detailed documentation for future reference.

　　• Escalate issues (if any) to internal teams/senior management, as necessary

　　• Understand the criticality of issues raised by client and work closely with TRMs to provide RCAs as needed

　　• Prepare various MIS reports for both internal and external users

　　• Support internal tech teams in operational activities and quicker resolution of open issues.

　　What You'll Need

　　• A minimum MBA in a financial discipline

　　• Proficient in Industry and domain knowledge

　　• Technical skillsets including knowledge of python and other languages would be preferable.

　　• An outstanding academic background with a passion to work in fast paced and dynamic environment

　　• Exceptional verbal and written communication skills

　　• Ability to multitask and manage multiple deliverables

　　• A high level of personal maturity and a collaborative attitude

　　• Exceptional interpersonal skills

　　• Should be able to demonstrate delivering high-quality work under stringent deadlines

　　• Work experience between 2 to 3 years in financial services industry supporting Middle and back-office trade life cycle and/or interacting with Hedge Fund managers and other asset managers will be an advantage

　　• Knowledge of Treasury and/or Swaps, trade lifecycle

　　Arcesium and its affiliates do not discriminate in employment matters based on race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics.

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