I. TITLE: Concourse Coordinator

　　II. DEPARTMENT: Operations

　　III. REPORTS TO: Facilities Manager, Assistant Facilities Manager, Housekeeping Manager, Assistant Housekeeping Manager, Concourse Supervisor

　　IV. JOB DESCRIPTION:

　　· Maintain cleanliness of assigned areas within the retail and food & beverage concessions management program.

　　· Maintain all areas of responsibility at a very high level, in a timely, efficient and smooth manner.

　　· May be required to maintain multiple areas based on staff availability.

　　· Execute duties in compliance with relevant rules, regulations and operating requirements.

　　· Actively participate in training, safety and risk management programs as required.

　　V. EDUCATION, EXPERIENCE AND SPECIAL KNOWLEDGE:

　　· High school diploma or equivalent.

　　· At least one year of experience in housekeeping, custodial or other service work.

　　· Knowledge of housekeeping and floor care standards and practices is preferred.

　　VI. SPECIAL SKILLS AND CHARACTERISTICS:

　　· Effective interpersonal and organizational skills.

　　· Must be able to lift at least 30 pounds and pull or push a 100 pound trash-cart up or down ramps.

　　· Must be able to stand for 90% of the assigned shift time on hard surface floors.

　　· Must be dependable and able to take direction from supervisors correctly.

　　· Must have the ability to handle multiple priorities, make good decisions quickly and be flexible.

　　· Willingness to work a varying schedule is essential, especially nights, weekends, holidays and inclement weather.

　　VII. RESPONSIBILITIES INCLUDE:

　　A. Program

　　· Complete assigned duties in accordance with Standard Operating Procedures.

　　· Perform housekeeping and maintenance of designated areas in compliance with established guidelines.

　　· Control allocated inventory of departmental supplies, tools and equipment.

　　· Ensure that sufficient supplies, necessary tools and properly operating equipment are on hand.

　　· Assist in executing the housekeeping and maintenance program as may be requested.

　　· Execute special assignments as may be given from time to time.

　　B. Risk Management

　　· Perform all duties in accordance with established safety standards.

　　· Report all hazards and defects in accordance with established procedure.

　　C. Merchant and Customer Relations

　　· Establish and maintain effective relationships with merchants and customers.

　　· Respond to retail and food & beverage merchant operational issues, problems and requests.

　　Phila BST