The Contractor shall provide the IT support for equipment connected to the Local Area Networks (LAN). The majority of the work will be for hardware and software installed on the workstation, deployments, peripheral devices, configuration and connectivity to the LAN. Incidents will be assigned to the technicians using the CLIENT incident management system. Each technician will manage his/her incident inventory in a manner that results in resolution of a minimum of 5 tickets in each 8-hour period while engaged in this effort once they have been provided with training.

　　Support consists of:

　　Replace aged IT equipment and outdated software, i.e., Refreshment.

　　Repair, day-to-day operations.

　　Installation.

　　Move/Add/Change equipment processes.

　　Technical instruction on the maintenance of the equipment and customer instruction on the use of the equipment.

　　System maintenance and upgrade.

　　Services include, but are not limited to:

　　technical support.

　　receiving trouble reports.

　　problem determination.

　　problem resolution.

　　hardware/software installation.

　　hardware/software upgrades.

　　hardware/software maintenance.

　　peripheral repairs and maintenance.

　　equipment inventory.

　　informal customer instruction.

　　relocation of computer equipment.

　　assembly/disassembly of computer accessories (for example, storage racks).

　　Benefits: (Full Time, W2 Employees - at least 30 Hrs per week)

　　Medical, Dental and Vision offerings

　　Weekly Direct Deposit

　　Paid Holidays and Personal Time Off

　　401(k) with match

　　Voluntary Life and AD&D, Short/Long Term Disability

　　Other Voluntary coverages

　　Pre-paid Legal and Employee Assistance Programs

　　Northwest Federal Credit Union Membership

　　BB&T @ Work Program

　　ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

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