Duties: • IT Support relating to issues with the internal systems and network infrastructure.• Support services for Microsoft related technologies: Windows Server, Team, Office 365SQL, SharePoint, etc.• Support services for virtualization technologies: VMware, Citrix, and Microsoft.• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.• Administer hosted and cloud solutions for customers using technologies that meet their requirements.• Support disaster recovery solutions.• Remote access solution support: VPN, Terminal Services, and Citrix.• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.• Document maintenance for all computer systems and network infrastructure.• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.Special requirements: - Bachelor's degree in Information Systems;- 6 months experience in Information Technologies;- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care;- Diagnosis skills of technical issues;- Ability to multi-task and adapt to changes quickly.

　　Minimum Salary: 76232Maximum Salary: 76232Salary Unit: Yearly