Join the team named #1 World's Best Workplaces by Fortune! Located at the iconic Hilton Union Square you will find your next career home just a block away from the Curran and less than a half mile from the San Francisco Museum of Modern Art.
A Revenue Manager is responsible for monitoring group and transient business thresholds within the five-year forecast to ensure measurable improvements for demand and availability in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As the Revenue Manager, you will supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals within the current 53-week (Netrez/OnQ PMS) period. Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage and maintain group and transient inventory controls:
Daily review and implementation of room accommodation and rate inventory controls in Netrez / OnQ PMS and OnQ RMS. Includes weekly implementation of roll-in controlsEnsure group inventory and cut-off dates are managed according to demandImplement all blackout dates in Netrez / OnQ and review monthly to determine if adjustments are neededWork with Director of Front Office to ensure that sellout strategies are in place, and OnQ PMS / Netrez are balanced dailyEnsure OnQ FMS and General Ledger are balanced daily as it relates to past actualsDevelop, monitor and adjust sales and pricing strategies:
Conduct a weekly Revenue Management Meeting where the appropriate booking period is evaluated for proper rate and availability controlProvide a synopsis of results vs. decision from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environmentDaily review of Delphi/DMPE reports: GRC, Backlog Report (monthly), Daily Transaction reports and Overrides report. Address concerns and action plans with Director of SalesDevelop annual transient pricing. Ensure pricing is consistent in all distribution channels (Netrez/OnQ PMS, GDS, Internet)Provide critical analysis of strategies, room statistics and demand factors:
Review end of month rooms statistics reports including FMS, Monthly Revenue Management Reports, STAR, HILSMART, Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results of implemented strategiesConduct displacement analysis of group business, as needed, to determine impact potential business will have on RevPARReview all tentative and definite group bookings, to ensure that they support implemented strategiesComplete weekly booking pace reports and analysis on pace, recommending strategy changes when neededAnalyze past and present trends and make recommendations for future strategiesForecasting:
Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget using OnQ RMS, Excel, OnQ FMS, Delphi/DMPE, and Netrez/OnQ PMSCompetitive and Demand Analysis:
Review all competitive shops on a consistent basis (at least once per week) and identify selling strategies and market trendsReview Demand calendars, convention calendars and city event calendars to keep abreast of all demand generatorsMaintain historical data on events and performance on any promotions during these demand-generating eventsWhat are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:
QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hourly Range: $32.69 - $37.50 per hour
Job: Revenue Management
Title: Complex Revenue Manager - Hilton San Francisco Union Square
Location: null
Requisition ID: HOT0A9IE
EOE/AA/Disabled/Veterans