Kelly Science & Clinical is seeking a Complaint Coordinator & Change Control Specialist near Eau Claire, WI.

　　Direct Hire

　　Shift: Monday - Friday 8am-5pm

　　Compensation: based on experience

　　Relocation Assistance provided!

　　Overview: Join our dynamic team as a Complaint Coordinator & Change Control Specialist responsible for managing the facility's change control program and consumer complaints program. This pivotal role requires overseeing the implementation of change control projects, coordinating investigations and responses to consumer complaints, and ensuring compliance with quality standards.

　　Scope of the Role:

　　Quality Systems:

　　Lead the Change Control and Consumer Complaints program, ensuring its effectiveness.

　　Verify completion of change control projects and coordinate consumer complaint investigations.

　　People and Know-How:

　　Develop and execute training programs for Change Control, ensuring team members are well-versed.

　　Create forms and resource documents related to Change Control.

　　Collaborate with project managers to coordinate project execution.

　　Ensure timely completion of Consumer Complaint investigations.

　　Quality Compliance:

　　Review and assess Change Control projects for food safety and regulatory compliance.

　　Act as a resource for project managers, identifying gaps in task completion or documentation.

　　Report consumer complaint trends to the prerequisite program team and food safety team.

　　Support facility during internal and external audits related to Consumer Complaints and Change Control.

　　Quality Mastership:

　　Lead identification and verification of improvements to the Change Control program.

　　Track completion of Management of Change (MOCs) and assist Project Managers in timely project closures.

　　Identify trends in consumer complaint data and contribute to projects reducing consumer complaints.

　　Perform additional responsibilities as assigned.

　　Qualifications:

　　Bachelor’s Degree in Engineering, Food Science, Chemistry, Microbiology, or related field.

　　Minimum of two to three years in a regulated food manufacturing environment.

　　Basic understanding of FDA food current Good Manufacturing Practices (cGMPs).

　　Experience with 21 CFR 117, lean manufacturing philosophy, and FSSC 22000 or SQF regulations.

　　Working knowledge of cGMPs and FDA requirements.

　　Ability to work collaboratively and communicate effectively.

　　Highly organized with strong attention to detail.

　　Proficient in Microsoft Suite systems.

　　Ability to prioritize, multi-task, and thrive in a fast-paced environment.

　　If you are passionate about quality systems, possess the required academic and operational experience, and thrive in a dynamic work environment, we invite you to apply for this exciting opportunity to make a significant impact on our organization's quality and compliance initiatives.

　　As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

　　Why Kelly ® Science & Clinical?

　　Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

　　About Kelly

　　Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.