Community Manager7535 East Hampden AvenueSuite 40080231 DenverColorado, United States of AmericaThe world of work is changing...short commutes, flexibility, andconvenience are the minimum standards employees want when it comes to how theywant to work!At IWG, we are leading the way. We've built the world's largestworkspace network so that our customers can work from wherever, andhowever, they want... in over 120 countries across the globe!Join us and help us bring more freedom to people and businesses, whileexpanding our network. You'll be able to enjoy a great work life balance andcompetitive benefits, while growing your career path along the way.The opportunityAs a Community Manager, you'll be responsible for the smooth running ofyour center. You'll motivate your team to create a great working environmentto ensure customer satisfaction and retention.A typical day at IWGYou start the day with a quick review of the daily report, to plan the dayand make sure everyone's prepared.With one eye always on reception, you see members turning up and the firstmeeting rooms guests arriving. You welcome them and take them to their meetingroom, show them the facilities and help them set up their Wi-Fi connectionsand screen sharing app for their presentation.Later you have a meeting to learn more about a new member and get tounderstand his business needs. You think about the other businesses in thecenter and how you might be able to introduce him to a couple that may be ofinterest at the networking event later in the week.It's time for a quick coffee break, relax and enjoy a few minutes to yourself.A large company is taking a whole floor of the center and is moving in nextweek. You run through the move in detail with your Community Associate,ensuring the welcome kit is prepared, and all badges and keys are ready forhanding over.Shortly before your lunch break, a couple walk in enquiring about coworkingmembership. Your colleague from sales is on their lunch break so you offerthem a coffee and give them a tour of the center, explaining all thebenefits of IWG membership. You are then off to lunch.Later in the afternoon you review billing to ensure all customers are currentand walk the space to ensure everything is show ready for a tour in themorning. You notice a few light bulbs out in the cafe and put a ticket in theservice portal for replacement. You take a few pictures of your show officesand post sales ads for your vacant office.You've earned yourself another quick coffee break, relax and enjoy a fewminutes to yourself.Before heading out you review paid time off requests for next month to ensureyou have appropriate coverage and prepare for a 1:1 coaching conversationwith one of your team members the next day. You do a final walk around thebuilding, speaking with members, asking how their day went as they startto wind down and head for home.About youWe're looking for someone who has the experience and aptitude to manage asmooth-running operation. You'll need to be an accomplished multitasker,able to pre-empt issues before they become problems, and keep a teammotivated and focused on service excellence. You also need to be:A good communicator, used to dealing with customers - ideally in thehospitality or events industry with 3+ years of strong customer service &escalation handling experienceExperienced with leading othersComfortable with providing sales supportHappy taking ownership of problems and finding ways to solve themPositive, enthusiastic, and able to adapt to fast-changing situationsExperience and confidence using MS Office and other basic IT equipmentLegally eligible to work in the Country you are applying within and at least18 years oldWhat we offerOn top of a competitive total compensation package, you'll enjoy:Work life balance (no standard nights/weekends)Generous paid time off plans (sick and acation)11 Paid Company Holidays per calendar year (in addition to your PTO accrual)Competitive 401K Program, with a Company matchAffordable and comprehensive health care for all full-time team members (andsome plan options for part-timers as well)A quarterly bonus plan program, plus an hourly rate of $25A bright and inspiring work environmentTraining and development opportunities aligned with great career pathopportunitiesA professional workplace community (business casual attire required)

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　　"Regus is an equal opportunity employer. In accordance with applicablelaw, we prohibit discriminationor harassment in employment based on your actual or perceived: ancestry,age, color, disability (physical andmental, including HIV and AIDS, genetic information, gender (includinggender identity or expression), marital status,medical condition, genetic characteristics, cancer or a record or historyof cancer, military or veteran status,national origin (includes language use restrictions), race, religion(includes religious dress and grooming practices,sex (includes pregnancy, childbirth, breastfeeding and/or relatedmedical conditions), sexual orientation or any other consideration protectedby federal, state or local law. Our commitment to equal opportunityemployment applies to allpersons involved in our operations and prohibits unlawful discrimination byany Team Member, including supervisors and co-workers.

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