Communications System Manager

　　Date Posted: Jan 24, 2024

　　Requisition ID: 436981

　　Location:

　　Indianapolis, IN, US, 46024

　　Work for Indiana

　　Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

　　At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

　　Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

　　About the Indiana Department of Homeland Security (IDHS):

　　The Indiana Department of Homeland Security (IDHS) leads Indiana's emergency planning and operations, first responder training, and fire and building safety. The agency hosts state-level training exercises each year and certifies thousands of first responders. IDHS also supports the state Emergency Operations Center (EOC), which leads response and coordination efforts for large-magnitude incidents.

　　IDHS is also designated as the State Administrative Agency for Federal Emergency Management Agency (FEMA) and U. S. Department of Homeland Security (DHS) grants within Indiana. These funds provide financial and technical assistance to local governments, non-profit organizations, individuals, and families to reduce the actual or potential risk of loss of life or property across Indiana.

　　Salary Statement:

　　The salary for this position traditionally starts at $61,022.00 but may be commensurate with education or work experience.

　　Role Overview:

　　This position serves as the Technology/Communications System Manager for the State Emergency Operations Center (SEOC). In this capacity the Technology/Communications System Manager is responsible for the management of all technology systems in the State Emergency Operations Center, which incudes, but is not limited to; computer systems (laptops and desktops), video display systems and associated hardware, software compliance and upgrades, computer peripherals such as network printers and copiers, closed circuit CCTV systems, and integrated Smart Boards. They will also manage all IDHS communications systems such as: 800 MHz and 155 MHz radio; Satellite Radio/Telephone Systems; Broadband Global Area Network (BGAN) data systems, and amateur band radio systems. This position is responsible for inventories of computers and communications equipment and systems maintenance. The position serves as the principle point of contact for several of the state's communications systems, and the coordination for procurement, processing, deployment, tracking, and de-mobilization of IDHS technology systems and communication resources necessary to support emergencies, disasters, and related field operations. A General Class Amateur Radio Operator's License, as well as certification as a COML or COMT is preferred.

　　A Day in the Life:

　　The essential functions of this role are as follows:

　　Analyze and develops server hardware specifications and configurations.

　　Monitor the network to ensure performance status.

　　Establish standards and procedures for server specifications and setup.

　　Ensure that loops on event servers, either preventative or scheduled, are performed.

　　Ensure that all preventive maintenance is performed.

　　Act as a liaison for other departments/divisions in providing troubleshooting for all types of programs.

　　Perform studies to define solutions.

　　Install and diagnose standard approved software.

　　Set up, troubleshoot, and diagnose PC and Laptop issues.

　　Provide integrated customer support and consults with all users on system design and implementation.

　　Evaluate new products/technologies to determine impact on existing systems.

　　Evaluate vendor products and recommends hardware, software and modem equipment to management for purchase.

　　The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

　　What You'll Need for Success:

　　You must meet the following requirements to be considered for employment:

　　Associates or bachelor’s degree in Computer Science and five (5) years of equivalent experience.

　　Thorough knowledge of network operating system, design and protocols.

　　Thorough knowledge of local area network concepts.

　　Thorough knowledge of computer programming including computer languages, database design work process charting and testing of programs.

　　Thorough knowledge of technology equipment including operating characteristics and limitations.

　　Thorough knowledge of most recent technical developments in the hardware field.

　　Advanced knowledge of operating systems.

　　Advanced knowledge of networking protocols.

　　Advanced knowledge of distributed systems-based tape management software.

　　Effective communication skills.

　　Ability to read and understand complicated technical manuals on hardware, software, LAN design and administration.

　　Supervisory Responsibilities/Direct Reports:

　　This role may be utilized in a supervisory capacity based on agency needs.

　　Benefits of Employment with the State of Indiana:

　　The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

　　Three (3) medical plan options (including RX coverage) as well as vision and dental plans

　　Wellness Rewards Program: Complete wellness activities to earn gift card rewards

　　Health savings account, which includes bi-weekly state contribution

　　Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

　　Deferred compensation 457B account (similar to 401k plan) with employer match

　　Two (2) fully-funded pension plan options

　　A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

　　150 hours of paid new parent leave

　　Up to 15 hours of paid community service leave

　　Combined 180 hours of paid vacation, personal, and sick leave time off

　　12 paid holidays, 14 on election years

　　Education Reimbursement Program

　　Group life insurance

　　Referral Bonus program

　　Employee assistance program that allows for covered behavioral health visits

　　Qualified employer for the Public Service Loan Forgiveness Program

　　Free Parking for most positions

　　Free LinkedIn Learning access

　　Equal Employment Opportunity:

　　The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

　　If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

　　The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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