Communications Operator

　　Froedtert South Kenosha, WI (Onsite) Full-Time/Part-Time

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　　Job Details

　　POSITION PURPOSE

　　The Communications Operator creates an exceptional impression of Froedtert South in all interactions. Responsibilities included in the position are internal and external telephone call processing, paging, physician answering service call processing, monitoring alarms, performing emergency code calls procedures and performing mail room functions and clerical duties as assigned.

　　MINIMUM EDUCATION REQUIRED

　　High School or Equivalent (GED)

　　MINIMUM EXPERIENCE REQUIRED

　　3 months – 1 year

　　LICENSES / CERTIFICATIONS REQUIRED

　　N/A

　　KNOWLEDGE, SKILLS & ABILITIES REQUIRED

　　Experience in multiline telephone system.

　　Verbal communication demonstrating exceptional customer service.

　　Computer experience in Microsoft Word products and other programs.

　　Ability to read, write, hear, comprehend and speak the English language.

　　Ability to perform fine finger movements to dial telephone numbers and write messages.

　　Knowledge of medical terminology preferred.

　　PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

　　Provides Telecommunication functions for the entire organization including receiving and placing phone calls per protocol.

　　Receives all answering service phone inquiries and documents messages per protocols.

　　Facilitates inter/intra organization-wide communication.

　　Maintains the physician and staff call coverage for various departments.

　　Ensures the timely and accurate transmission of messages, pages, codes and alarms.

　　Functions as a customer relation representative for the public, physicians, patients, and staff.

　　Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities for more than 100 years. Froedtert South provides services primarily through the Froedtert Kenosha Hospital and the Froedtert Pleasant Prairie Hospital and several other clinic locations.

　　Froedtert South is an Equal Opportunity Employer. Froedtert South does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.

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　　Job Snapshot

　　Job Type Business/Office/Clerical

　　Schedule Regular Part-Time

　　Shift Days

　　Hours 40

　　Facility/Name Froedtert Kenosha Center