Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Clinician Supervisor to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.

　　For more information, visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services

　　This position is Sign on Bonus eligible. $3,500 for a 2 year commitment or $5000 for a 3 year commitment

　　Purpose:

　　Under the direction of the Crisis Program Coordinator this position is responsible for assisting in the consumer service and clinical services. Primary responsibility is answering calls from community professionals and persons to the Call Center. This includes, but is not limited to, answering question, call routing, obtaining clinical information and scheduling outpatient evaluations, responding to telephone crisis, and documentation of all calls previously mentioned.

　　Responsibilities:

　　Works with the Clin III to increase staff retention, manage or address staffing corrective actions

　　Provides supervision

　　Provides oversight of staff development/ training, building initiatives

　　Works with the training team to develop trainings for staff, new hire onboarding/ orientation

　　Participates in case consultation(s)

　　Works with the Clin III to increase the expansion in walk in/ residential, decrease overtime across the departments

　　Identify areas of improvement and or need

　　Collaborates with senior leadership

　　Participates in high utilizer meetings

　　Manages crisis situations effectively

　　Participates in building wide meetings with senior leadership.

　　Project and Program analysis

　　Oversight and participates in building wide quality initiatives

　　· Masters Degree in Psychology, Counseling or Social Work with four years crisis experience.

　　· Experience includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.

　　· Experience in mental health crisis intervention, case management, or in home therapy preferred.

　　· Excellent, recovery-oriented interpersonal relations.

　　· Licensure in social work or professional counseling is preferred.

　　Licensure, Certifications, and Clearances:

　　CCM training is required within 30 days of hire and annually thereafter

　　· Cardiopulmonary Resuscitation (CPR)

　　· Comprehensive Crisis Management (CCMC)

　　· Act 31 Child Abuse Reporting with renewal

　　· Act 33 with renewal

　　· Act 34 with renewal

　　· Act 73 FBI Clearance with renewal

　　UPMC is an Equal Opportunity Employer/Disability/Veteran