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Commercial Learning and Development Operations Manager
Commercial Learning and Development Operations Manager-March 2024
Virtual
Mar 28, 2026
About Commercial Learning and Development Operations Manager

  Job Summary:

  This individual will be an integral part and lead role of the Learning and Development organization by leading and owning the Budget Oversight and process for all divisional six BUs and shared services, lead, manage and maintain the Learning Management System for all six BUs and Canada, partner with the Learning and Development Senior Director and Training Managers at the lead for Project Management for all L&D initiatives, will be responsible for overall administrative and operational tasks of the department, and exhibit the ability to collaborate in a cross functional capacity with all BUs Teams. This individual will lead and own the POA and Fast Start meeting timelines by leading the cross functions team meetings and communications to ensure adherence to all processes and deadlines.

  Area of Responsibilities:

  Primary Contact and Lead in L&D Department budget - Managing / Reconciling all MSAs, contracts, SOWs, and Purchase Orders (PO) 30% of time devoted

  Lead role with Senior Director of L&D in each step of the budget processes

  Oversee budget spend from start to end and streamline the forecasting process for all BUs

  Lead proper onboarding of new vendors

  Ensure proper support of contracts and execution

  Lead all aspects the Master Service Agreement process

  Lead and Own the SOW submission process

  Monitor purchase orders (POs) to ensure appropriate funding and closed POs upon completion and assist with accruals and budget forecasting

  Lead oversight during the budget submission process

  Develop and lead Budget Tracker for each L&D Business Unit and Central Staff

  Collaborate with Senior Director to create and drive the objectives and forecast

  Collaborate with L&D Team Members to help meet departments timelines on projects

  Set up and lead monthly meetings with each L&D member with L&D Senior Director and finance to review budgets

  Meet with Finance team to review and reconcile purchase orders and ensure budget accuracy and report back to L&D Team

  Continue to improve monthly/year-end accrual process inducing variance explanations

  Review and code invoices to prepare for final approval

  -

  Partner with Senior Director and Training Managers to lead operations and logistics for each commercial training meeting 30% of time devoted

  Collaborate with internal and external business partners to coordinate logistic onboarding and meetings

  Project Lead with the logistic operational planning for the Area Field Trainers Summit

  Coordinate all aspects of Offsite training meetings; including all meeting logistics

  Lead the cross functional team to identify and develop all processes and timelines for all POA and Fast start meetings, while holding each team accountable for their tasks

  Develop materials for all training classes, including but not limited to Certificates for class certifications

  Align with the Training Managers across divisions to align on the shared training calendar

  Lead for All Project Management Projects, Programs, and Initiatives

  Learning Management System and Technology 30% of time devoted

  Developed, manage and oversee the Sun US and Canada organizations LMS

  Oversee compliance of all field sales curriculum

  Lead, identify and management of all technology training

  Develop and share training and best practices for LMS to ensure quality user experience

  Work with cross functional team as necessary to ensure LMS meets organizational needs

  Identify and implement future capabilities

  Understand Veeva Vault lead the linking of systems

  Learning and Development Coordinator for Administration 10% of time devoted

  Assist in the management of Senior Directors calendar

  Manage Senior Director Expenses

  Maintain organization of L&D work areas and storage closet

  Take meeting notes at our weekly Training Department meetings and other meetings

  Order L&D Supplies as needed

  Education and Job Qualifications:

  Bachelors Degree

  7+ years Pharmaceutical experience

  Certificate or degree in Project Management

  5+ years of Budget Management for large department

  Experience in management of Learning Management System

  Experience with Veeva Vault system

  Proficient in coordination of department administrative tasks

  Ability to multitask in high paced environment

  Oversight of curriculum across all BUs to assist in standardization, eliminate redundancy and demonstrate fiscal responsibility

  Ability to work across boundaries to internal and external partners, influence and build consensus with various stakeholders in order to get results

  Strong technical/functional skill

  Strong analytical skills and ability to think strategically

  Ability to communicate technical concepts to a wide range of stakeholders

  Must demonstrate an ability to drive execution of key initiatives and meet all deadlines

  Must have a strong ability to prioritize and work effectively in a fast-paced, dynamic environment

  Must have strong oral and written communication skills

  Proficient in Microsoft suite: Word, PowerPoint and Excel Required

  We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

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